VGA Issue

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BobTheBasilisk

Member
Hi,

I recently purchased a 15.6" COSMOS IX laptop. The monitor I have in my set up only has a VGA port though which the laptop doesn't.
I purchased a VGA to HDMI cable in the hope this would solve my problem but when I connect it all up I just get a black screen on my monitor.
I've tested the cable on my old laptop and it all works fine. I thought it might be a driver issue, but I'm not really sure.

Any advice on how to get this working would be appreciated! Thanks
 
SpyderTracks

SpyderTracks

We love you Ukraine
BobTheBasilisk said:
Hi,

I recently purchased a 15.6" COSMOS IX laptop. The monitor I have in my set up only has a VGA port though which the laptop doesn't.
I purchased a VGA to HDMI cable in the hope this would solve my problem but when I connect it all up I just get a black screen on my monitor.
I've tested the cable on my old laptop and it all works fine. I thought it might be a driver issue, but I'm not really sure.

Any advice on how to get this working would be appreciated! Thanks
Click to expand...
VGA is analogue whereas HDMi is digital, so you have to have an active adapter to convert the signal.

A lot of scammers sell inactive cables which won’t work.
 
B

BobTheBasilisk

Member
SpyderTracks said:
Can you post your full specs from the order page?
Click to expand...
Chassis & DisplayCosmos Series: 15.6" Matte Full HD 144Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)16GB Corsair 2133MHz SODIMM DDR4 (2 x 8GB)
Graphics CardNVIDIA® GeForce® GTX 1650 - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive1TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
Memory Card ReaderIntegrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor1 x 120W AC Adaptor
Power Cable1 x 1 Metre Cloverleaf UK Power Cable
BatteryCosmos Series Integrated 4 Cell Lithium Ion Battery
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x USB 3.2 PORT (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT
Keyboard Language15" COSMOS SERIES UK KEYBOARD
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserGoogle Chrome™
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 11 to 13 working days
Promotional ItemGet Assassin's Creed: Valhalla with select SAMSUNG SSDs!
down_right_arrow.gif
Promotional Code D4LT-JBLN-4C3C-EHTP
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland


Detailed Specification
Dimensions & Weight
Dimensions (w x d x h)359.5mm x 238mm x 21.9mm
Weight1.85 kg
ColourGrey/Black
Chipset
Processor Support10th Generation Intel Processor Support
Memory
Memory TypeSupports DDR4 2666MHz
Number of Modules2 x Modules
Maximum Supported Memory64GB
Hard Drive Capacity
Hard Drive Type1 x 7mm, 2.5" S-ATA HDD support
M.2 Port1 x M.2 2280 SSD Port, 1 x WLAN M.2 2230
Display & Graphics
GraphicsChoice of graphics cards - refer to configurator.
Screen Size15.6 inch Widescreen
Native/Maximum Resolution1920 x 1080
Refresh Rate144 Hz
NTSC45%
Audio
ChipsetHigh Definition Audio + SOUND BLASTER™ cinema 6
Channels2 channel HD Audio
Connections1 x 2-in-1 Audio Jack, 1 x Microphone Jack
SpeakersBuilt in two speakers
Integrated MicrophoneYes, Array Microphone
Communications
Wireless SupportWireless LAN 802.11ax/ac/b/g/n (M.2 Interface)
Bluetooth SupportBluetooth V5.0 module support
Keyboard & Mouse
KeysMulti colour backlit isolated keyboard
Language SupportMulti-Language support
Pointing Device | Touchpad MouseBuilt in Multi GestureTouch pad
Backlit KeyboardYes
Memory Card Reader
Memory Card Reader6-in-1 Card Reader (MMC / RSMMC / SD / Mini SD / SDHC / SDXC)
Ports
LAN1 x RJ-45 jack
USB1 x USB 3.2 Gen 2 Port (Type C), 1 x USB 3.2 Gen 1 Ports, 1 x USB 2.0 Port
Display1 x HDMI, 1 x Mini Display Port
Microphone-IN1
Headphone-OUT1
DC-in1
Battery & Power Lead
Battery Capacity4 Cell Lithium-Ion 49WH
Battery TypeIntegrated
Power Lead & AC Adpater1 x Power Lead included with AC Adapter
Security
Kensington LockYes
 
ubuysa

ubuysa

The BSOD Doctor
BobTheBasilisk said:
I get what you're saying but then why would it work on my old laptop?

This is the cable I purchased https://www.amazon.co.uk/gp/product/B07QSW16HW/ref=ppx_yo_dt_b_asin_title_o02_s02?ie=UTF8&psc=1
Click to expand...
Some video drivers (such as the one in your old laptop it seems) support the older VGA (analog) protocols and that's most likely why it works with a passive cable. Modern video drivers (such as the one in your new laptop) do not support the VGA protocols and you must use an active converter (analog to digital).
 
B

BobTheBasilisk

Member
ubuysa said:
Some video drivers (such as the one in your old laptop it seems) support the older VGA (analog) protocols and that's most likely why it works with a passive cable. Modern video drivers (such as the one in your new laptop) do not support the VGA protocols and you must use an active converter (analog to digital).
Click to expand...
Thank you that's super useful! I'll order a new one that uses an active converter. Thank you for your help and explaining to me why.
 
B

BobTheBasilisk

Member
ubuysa said:
Some video drivers (such as the one in your old laptop it seems) support the older VGA (analog) protocols and that's most likely why it works with a passive cable. Modern video drivers (such as the one in your new laptop) do not support the VGA protocols and you must use an active converter (analog to digital).
Click to expand...
Hello, I tried buying a cable with an active converter but still no luck :( any other ideas?
 
R

RogWal

Silver Level Poster
Hello Bob. On your new laptop, can you reduce the screen resolution to match that of your old laptop, to see if the external monitor is then able to work?
 
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RogWal

Silver Level Poster
It was worth a try :)

When the monitor is connected to your new laptop, does Windows detect the monitor in Display Settings?
 
R

RogWal

Silver Level Poster
What is the model of the external monitor? Might be worth checking online to see if there are any drivers for that particular model.
 
B

BobTheBasilisk

Member
I managed to fix the issue! I had to change the refresh rate that the monitor had. That seems to have worked!

Thanks, everyone for your help it was much appreciated!
 
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