Vyper 17,3" initial configuration + Benchmarks

[barlew]

At this point I am going to direct you to contact PCS technical support for further instruction. Their warranty is good but I would not want to tell you to do something that they may disagree with.

I didn't realise that the fun had Padding and things sticking to them which could obstruct removal.

*edit* The plastic flap you have highlighted on the left. Is that secured down or does it move up and down? I am wondering if the air from your fan is causing that to flap against the fan casing causing the noise?

 

[vicgui]

At this point I am going to direct you to contact PCS technical support for further instruction. Their warranty is good but I would not want to tell you to do something that they may disagree with.

I didn't realise that the fun had Padding and things sticking to them which could obstruct removal.

*edit* The plastic flap you have highlighted on the left. Is that secured down or does it move up and down? I am wondering if the air from your fan is causing that to flap against the fan casing causing the noise?

Thanks barlew, i will contact them tomorrow! the plastic flap is quite well glued to the fan, thats why I didnt wanted to remove it haha i've continue using it and the rattling sound is there but really weak....but as it's brand new, I dont want to have problems in the future I will keep you updated, many thanks again for your kind help!

 

[barlew]

Thanks barlew, i will contact them tomorrow! the plastic flap is quite well glued to the fan, thats why I didnt wanted to remove it haha i've continue using it and the rattling sound is there but really weak....but as it's brand new, I dont want to have problems in the future I will keep you updated, many thanks again for your kind help!

Do let us know how it goes mate. Its frustrating but honestly the Vyper is an amazing machine.

 

[vicgui]

Hi guys!

so during this long week after my last post i´ve been exchanging emails with PCS. After sending the audio files they told me that I cant do nothing by myself and I have to send it for RMA.

The thing is that I bought the laptop with the 67€ extra for "FAST TRACK 3 Working days dispatch" because I need it urgently for my work. The idea was simple: paying more money for receiving as fast as possible a good working laptop. But as the laptop is defective, they didnt achieved that, their quality control failed and its not my fault that I have to wait 2-3 weeks until I receive my brand NEW laptop back repaired, so from my point of view I should get back my extra 67€ I paid.

So I told them first that if I have to send the laptop for RMA, I should get back my extra money (67€) of the Fast Track, but as an alternative solution, I would be happy as customer if they could keep that money and they simply send me a new laptop with the Fast Track, instead of making me wait 2-3 weeks (average) for the repair of a "brand new" laptop. I bought it on the 19th October, so even with a new laptop and Fast Track I would finally receive it 1 month later!

I asked them twice per email to answer me about this solution, but they didnt answered me and just sent me the automatic RMA email and DPD Pick Up....so im kinda frustrated.

I´m still under the 14-days return law, so I could even return it and ask for a full refund, but I am satisfied with the Vyper so I would like to have it.

I see 3 options:

1. Wait for the RMA and ask for the refund of the 67€ Fast Track, as they didnt achieved to deliver me in a quick way a good working laptop. This means 2-3 weeks of waiting and I need the laptop urgently, so I wont be happy as customer + the feeling of mistrust about their quality control of receiving a brand new laptop that had to be repaired already.
2. Return the laptop, and ask them to send me a new one instead of waiting for mine to be repaired (tried twice). Should I keep trying this maybe with a phone call?
3. Return the laptop and ask for the full refund. Buy the same laptop today with Fast Track, so that I can receive it soon. Not a very "clean" method, but it would work for my needs...what do you think?

Many thanks for your support!

 

[barlew]

Hi guys!

so during this long week after my last post i´ve been exchanging emails with PCS. After sending the audio files they told me that I cant do nothing by myself and I have to send it for RMA.

The thing is that I bought the laptop with the 67€ extra for "FAST TRACK 3 Working days dispatch" because I need it urgently for my work. The idea was simple: paying more money for receiving as fast as possible a good working laptop. But as the laptop is defective, they didnt achieved that, their quality control failed and its not my fault that I have to wait 2-3 weeks until I receive my brand NEW laptop back repaired, so from my point of view I should get back my extra 67€ I paid.

So I told them first that if I have to send the laptop for RMA, I should get back my extra money (67€) of the Fast Track, but as an alternative solution, I would be happy as customer if they could keep that money and they simply send me a new laptop with the Fast Track, instead of making me wait 2-3 weeks (average) for the repair of a "brand new" laptop. I bought it on the 19th October, so even with a new laptop and Fast Track I would finally receive it 1 month later!

I asked them twice per email to answer me about this solution, but they didnt answered me and just sent me the automatic RMA email and DPD Pick Up....so im kinda frustrated.

I´m still under the 14-days return law, so I could even return it and ask for a full refund, but I am satisfied with the Vyper so I would like to have it.

I see 3 options:

1. Wait for the RMA and ask for the refund of the 67€ Fast Track, as they didnt achieved to deliver me in a quick way a good working laptop. This means 2-3 weeks of waiting and I need the laptop urgently, so I wont be happy as customer + the feeling of mistrust about their quality control of receiving a brand new laptop that had to be repaired already.
2. Return the laptop, and ask them to send me a new one instead of waiting for mine to be repaired (tried twice). Should I keep trying this maybe with a phone call?
3. Return the laptop and ask for the full refund. Buy the same laptop today with Fast Track, so that I can receive it soon. Not a very "clean" method, but it would work for my needs...what do you think?

Many thanks for your support!

Whilst I appreciate how frustrating it is to receive a faulty laptop (trust me on this) blaming PCS out of hand for rushing the order and sending you a laptop with poor QC is not fair as you don't know it was faulty when it left them.

The laptop may have been working perfectly when it left PCS and someone at DPD may have dropped it or simply there was an undetectable fault with the fan which was aggravated in transit causing the issue which was not apparent during the QC process.

I think your chances of PCS refunding your £67 is slim but by all means have that conversation with them.

Personally I would just send the laptop back under RMA but I would also register with the customer service team my dissatisfaction and request they look at it as a matter of priority.

 

[vicgui]

Many thanks @barlew and @Nursemorph for answering!

Yes I can understand what you both are saying...it was just the frustration talking as paying almost 2000€ I expect a good QC and to receive a good working laptop...but it's true that maybe it was a transit fall or smth, and it's not their fault.

It also doesn't make sense to expect them to send me a new laptop before they check what happened to mine, as I could have damaged it with water or smth (which I didn't) and then I would be responsible for that.

Meanwhile, I talked with one guy in another forum who has the same laptop since May and also the same rattling noise, and he told me that its just somehow a "design issue" but it works perfectly well, so he kept it...and that there are other users with this or the Max-17 from Eluktronics who reported this noise but without any more problems.

As I need this laptop these days and its performance is great, I am thinking on keeping it like this, and if in the future (and before the 2 years warranty expires) the fan starts failing, then I would send it to RMA. Because the noise itself is really weak and I can't almost notice it from my normal position.... I can hear it just if the laptop is at idle and if I put my ear near to the fan...and maybe it's just a "design issue" and they send me the laptop back with the same noise....but you @barlew said it's not normal right? ahh it's difficult to decide to send it for RMA knowing it lasts 2-3 weeks or keep it like this...

What would you do in my case?

Many thanks again

 

[Bhuna50]

What would you do in my case?

If you need the laptop for work at the moment then perhaps hold on to it until you are about to take some annual leave and arrange for it to go back then. Unless work can provide you with a temporary machine?