VYPER III - Charging but stuck on 0%

[AX10]

Hi all,

I purchased and received the VYPER III back in May, however I'm having issues regarding the battery being stuck on 0% even though it's saying its plugged in & charging.

I'll contact PC Specialist tomorrow, however i'd like to hear your thoughts on how to potentially fix this myself as I don't really want to be sending my laptop back.

Thanks!

Chassis & Display	Vyper Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)	16GB Corsair 2400MHz SODIMM DDR4 (2 x 8GB)
Graphics Card	NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1 Change to: NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	512GB INTEL® 660p M.2 NVMe PCIe SSD (upto 1500MB/sR | 1000MB/sW)
Memory Card Reader	Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor	1 x 230W AC Adaptor
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Battery	Vyper Series 62WH Lithium Ion Battery
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card	2 Channel High Def. Audio + THX Spatial Audio
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard Language	VYPER SERIES RGB BACKLIT UK KEYBOARD
Operating System	NO OPERATING SYSTEM REQUIRED
Operating System Language	United Kingdom - English Language
Windows Recovery Media	NO RECOVERY MEDIA REQUIRED
Office Software	FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Firefox™ Change to: Google Chrome™
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM

 

[Grumpywurzel]

If you install HWMonitor, does it say that there is any wear (not that you should have any since May). Have you tried to pop out the battery (not sure if yours can be taken out??) and reseat it (power off the laptop first)?

 

[AX10]

I don't have HW Monitor but I've run a battery report via command prompt and it says the battery design and full capacity are currently equal.

I haven't tried taking the the battery out yet, I'll give that a go.

Thanks.

 

[AX10]

I've unplugged the battery and re inserted, no luck.

The light which shows the battery charging is constantly flashing as well which is odd.

 

[AX10]

Contacted PC Specialists yesterday afternoon. They basically asked me a few questions and said they'd get a new battery sent out straight away.

It arrived today and I've swapped it over. All fixed!

Well played to them for the quick service.

 

[barlew]

Contacted PC Specialists yesterday afternoon. They basically asked me a few questions and said they'd get a new battery sent out straight away.

It arrived today and I've swapped it over. All fixed!

Well played to them for the quick service.

Excellent result. Glad they sorted it for you without you having to send it back.

 

[AX10]

Excellent result. Glad they sorted it for you without you having to send it back.

That's what I was worried about so I'm glad they took other measures first.