Hi all,
I have an Optimus 17.3" (as below). Bought in April 2018
In June 2018 the screen developed a fault and had to be repaired/replaced.
I have never had any need to use the integrated webcam. Consequently, it was never used or tried... until yesterday. When trying the installed camera app, the message showed "We can't find your camera" with an error code "0xA00F4244<NoCamerasAreAttached>".
I've done the usual Device check - there's absolutely no sign of a camera there.
As the laptop has never left my lounge (other than the screen repair), and has suffered no physical stress - my guess is that it was not connected properly by PCS when the laptop had its screen replaced. Of course, I can't be certain!
My question:
Rather than returning it to PCS to be fixed, is it a simple job to locate and get to the webcam connector in an Optimus?
I am quite handy with a screwdriver and delved inside PCs, so am quite happy to try the DIY option - providing the connector isn't tucked away under 50 or so components that need removing. Or, should I go through the inconvenience, and cost, of returning it to PCS for repair?
Thanks for any help.
Steve
Chassis & Display Optimus Series: 17.3" Matte 4K LED Widescreen (3840x2160)
Processor (CPU) Intel® Core™ i7 Quad Core Processor 7700HQ (2.8GHz, 3.8GHz Turbo)
Memory (RAM) 16GB Corsair 2400MHz SODIMM DDR4 (1 x 16GB)
Graphics Card NVIDIA® GeForce® GTX 1050 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive 500GB SEAGATE SERIAL ATA III 2.5" HARD DRIVE WITH 32MB CACHE (7,200rpm)
1st M.2 SSD Drive 256GB SAMSUNG PM961 M.2, PCIe NVMe (up to 2800MB/R, 1100MB/W)
Memory Card Reader Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor 1 x 120W AC Adaptor
Power Cable 1 x 1 Metre Cloverleaf UK Power Cable
Battery 2 x Cosmos VI Series 6 Cell Lithium Ion Battery
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card 2 Channel High Def. Audio + SoundBlaster™ Cinema 3
Bluetooth & Wireless GIGABIT LAN & WIRELESS INTEL® AC-8265 M.2 (867Mbps, 802.11AC) +BT 4.0
USB/Thunderbolt Options 1 x USB 3.0 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
Keyboard Language SINGLE COLOUR BACKLIT UK KEYBOARD
Operating System Genuine Windows 10 Home 64 Bit - inc. Single Licence [KK3-00003]
Operating System Language United Kingdom - English Language
Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online
Account
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Browser Firefox™
Notebook Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam INTEGRATED 1MP HD WEBCAM
Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee 1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 4 to 6 working days
I have an Optimus 17.3" (as below). Bought in April 2018
In June 2018 the screen developed a fault and had to be repaired/replaced.
I have never had any need to use the integrated webcam. Consequently, it was never used or tried... until yesterday. When trying the installed camera app, the message showed "We can't find your camera" with an error code "0xA00F4244<NoCamerasAreAttached>".
I've done the usual Device check - there's absolutely no sign of a camera there.
As the laptop has never left my lounge (other than the screen repair), and has suffered no physical stress - my guess is that it was not connected properly by PCS when the laptop had its screen replaced. Of course, I can't be certain!
My question:
Rather than returning it to PCS to be fixed, is it a simple job to locate and get to the webcam connector in an Optimus?
I am quite handy with a screwdriver and delved inside PCs, so am quite happy to try the DIY option - providing the connector isn't tucked away under 50 or so components that need removing. Or, should I go through the inconvenience, and cost, of returning it to PCS for repair?
Thanks for any help.
Steve
Chassis & Display Optimus Series: 17.3" Matte 4K LED Widescreen (3840x2160)
Processor (CPU) Intel® Core™ i7 Quad Core Processor 7700HQ (2.8GHz, 3.8GHz Turbo)
Memory (RAM) 16GB Corsair 2400MHz SODIMM DDR4 (1 x 16GB)
Graphics Card NVIDIA® GeForce® GTX 1050 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive 500GB SEAGATE SERIAL ATA III 2.5" HARD DRIVE WITH 32MB CACHE (7,200rpm)
1st M.2 SSD Drive 256GB SAMSUNG PM961 M.2, PCIe NVMe (up to 2800MB/R, 1100MB/W)
Memory Card Reader Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor 1 x 120W AC Adaptor
Power Cable 1 x 1 Metre Cloverleaf UK Power Cable
Battery 2 x Cosmos VI Series 6 Cell Lithium Ion Battery
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card 2 Channel High Def. Audio + SoundBlaster™ Cinema 3
Bluetooth & Wireless GIGABIT LAN & WIRELESS INTEL® AC-8265 M.2 (867Mbps, 802.11AC) +BT 4.0
USB/Thunderbolt Options 1 x USB 3.0 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
Keyboard Language SINGLE COLOUR BACKLIT UK KEYBOARD
Operating System Genuine Windows 10 Home 64 Bit - inc. Single Licence [KK3-00003]
Operating System Language United Kingdom - English Language
Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online
Account
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Browser Firefox™
Notebook Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam INTEGRATED 1MP HD WEBCAM
Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee 1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 4 to 6 working days
