Wifi Signal Issues

Bhuna50

Author Level
Have you tried speedtest.

I'm in Gloucestershire on Virginmedia and today its been a bit erratic here - trying to watch the football stream and it kept buffering earlier.

Can you ethernet cable to the router and check your speeds too - to rule out if its you or them.
 

EdwardH

Bronze Level Poster
Have you tried speedtest.

I'm in Gloucestershire on Virginmedia and today its been a bit erratic here - trying to watch the football stream and it kept buffering earlier.

Can you ethernet cable to the router and check your speeds too - to rule out if its you or them.
No sadly I can’t Ethernet it although that is the intention in the future but it goes through phases where everything is fine and perfect but then can’t even load a web page and it has been like that since the pc got delivered although the first day was my fault but I will speedtest and see if it’s working but all other devices seem okay.
 

SpyderTracks

We love you Ukraine
No sadly I can’t Ethernet it although that is the intention in the future but it goes through phases where everything is fine and perfect but then can’t even load a web page and it has been like that since the pc got delivered although the first day was my fault but I will speedtest and see if it’s working but all other devices seem okay.
What speeds do you pay for?

What browser are you using?

What antivirus have you got installed?
 

EdwardH

Bronze Level Poster
What speeds do you pay for?

What browser are you using?

What antivirus have you got installed?
Sorry not to sure on the speeds as my parents pay and all that but it should be up there, also I use google chrome and bullguard is installed and it’s not just the browser it like the whole thing from Spotify being offline to steam not loading sometimes
 

Bhuna50

Author Level
If it helps @SpyderTracks this is his post from before and his spec:


@EdwardH - have you removed Bullguard fully yet?


PCS SPECTRUM RGB MID TOWER CASE
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Change to: FRACTAL FOCUS G BLACK GAMING CASE (Window)
Processor (CPU)Intel® Core™ i7 Eight Core Processor i7-10700 (2.9GHz) 16MB Cache
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Change to: Intel® Core™ i7 Eight Core Processor i7-10700KF (3.8GHz) 16MB Cache
MotherboardASUS® PRIME Z490-P (LGA1200, USB 3.2, CrossFireX) - ARGB Ready
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Change to: ASUS® TUF Z490-PLUS GAMING WI-FI (LGA1200, USB 3.2, CrossFireX) - ARGB Ready
Memory (RAM)16GB Corsair VENGEANCE DDR4 2666MHz (2 x 8GB)
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Change to: 16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card8GB NVIDIA GEFORCE RTX 2060 SUPER - HDMI, DP - VR Ready!
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Change to: 12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP
1st Storage Drive2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 650W CV SERIES™ CV-650 POWER SUPPLY
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingCoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans3x CoolerMaster SickleFlow 120 ARGB + Controller Kit
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network CardWIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserMicrosoft® Edge (Windows 10 Only)
Warranty3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 12 to 15 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 

SpyderTracks

We love you Ukraine
Sorry not to sure on the speeds as my parents pay and all that but it should be up there, also I use google chrome and bullguard is installed and it’s not just the browser it like the whole thing from Spotify being offline to steam not loading sometimes
As advised before, you need to fully uninstall bullguard.
 

Bhuna50

Author Level
Could that actually be the problem it’s that bad?
Uninstall it and see :D

but I expect it is that - it is always a recommendation made on here to not even have it on spec as a lot of issues with Windows etc can sometimes be put down to BG being installed or some other form of AV at times - Windows Defender is now ample enough.
 

EdwardH

Bronze Level Poster
Yes, it's awful, it's a known cause of networking issues and high CPU usage.

Aside from that, it's not a very good anti virus anyway.
Is uninstalling it fully just the simple task of going to the apps and features in settings and clicking uninstall
 

SpyderTracks

We love you Ukraine
Perfect uninstalled now do you have to go on a website to download windows defender or is it something in settings you just turn on
it's part of windows, it will automatically enable when there's no other AV present. You can access it from running programs in the task bar:

1616265504619.png
 

EdwardH

Bronze Level Poster
Nothing, stick with Windows Defender, it's the best on the market.
Yea uninstalling bullguard doesn’t seem to have done anything I’m still struggling to load webpages and other things, it goes fine for a couple minutes then doesn’t load again but my wifi is fine I’ve checked on virgin media’s website and signal is still strong so have no clue what the problem may be
 
D

Deleted member 17413

Guest
If im following correctly, you put the two antennae on, rather than use the fin and use the motherboards' wifi?
Have you checked that its using the AX200 in your network and internet settings/change adaptor options?

How many other devices in the house are running through the WiFi, what Hub have virgin given you?
 

Bhuna50

Author Level
Stupid question too but worth checking - you have performed a reboot / restart after uninstalling Bullguard havent you and double checked its no longer running in the background.
 

EdwardH

Bronze Level Poster
Stupid question too but worth checking - you have performed a reboot / restart after uninstalling Bullguard havent you and double checked its no longer running in the background.
Yea I have done a restart and nothing for bullguard is running in the background
 

EdwardH

Bronze Level Poster
If im following correctly, you put the two antennae on, rather than use the fin and use the motherboards' wifi?
Have you checked that its using the AX200 in your network and internet settings/change adaptor options?

How many other devices in the house are running through the WiFi, what Hub have virgin given you?
Yea that’s correct and just check and it is using the AX200 and for devices I think about 10-11 devices that’s including fire sticks and speakers etc also it’s hub 3
 
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