Windows 365 issue

R

ragnar28

Active member
Hi guys im sorry if this is in the wrong place and also if this forum is not meant for this but I'm at my wits end with an issue that I'm having with Office.

I bought a new subscription and I'm unable to use it I scoured the net for answers and got closer to what the issue is but I'm stuck. Microsoft support answers are basically all the same and few and far between.

If I log in online everything is fine I download the apps and they open but then they want me to activate my account I enter the username, and the password screen flickers and disappears and it asks me again to log in.

I started noticing this happens in Microsft apps and my PC admin across the OS.

I found one thread that said to look at event viewer and this showed me where the error is:

So the error seems to be this:


Fault bucket 2187963950003857630, type 5
Event Name: WWAJSE
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Windows.CloudExperienceHost_10.0.19041.1266_neutral_neutral_cw5n1h2txyewy


The fix for it they say is to clean and repair windows I've done that but nothing I've even cleared browser caches refreshed the PC and still the same error. What is ironic is I have the family subscription so 6 seats and my sister has one of them everything works fine on her PC
 
R

ragnar28

Active member
Yes to ensure that this wasn't some cache issue I logged out of the MS account from my PC. Then when I tried to log back in from Windows settings > account it asked for the mail, and once I entered it just disappeared. The event log shows the same error: Microsoft.Windows.CloudExperienceHost...

As I have extra seats I even created a 3rd account and tried, this seems to be related to the PC
 
SpyderTracks

SpyderTracks

We love you Ukraine
ragnar28 said:
Yes to ensure that this wasn't some cache issue I logged out of the MS account from my PC. Then when I tried to log back in from Windows settings > account it asked for the mail, and once I entered it just disappeared. The event log shows the same error: Microsoft.Windows.CloudExperienceHost...

As I have extra seats I even created a 3rd account and tried, this seems to be related to the PC
Click to expand...
And you can still login to your Microsoft account on the web?

Are the date and time settings on the local PC correct?

If you open up services, check that "Microsoft Account Sign In Assistant is running"

Open Powershell as administrator and run the following:

sfc /scannow

DISM /online /cleanup-image /restorehealth

Open credential manager and delete any Microsoft related keys

Also, have you changed your Microsoft account to passwordless? If so change it back just to test.
 
Last edited:
R

ragnar28

Active member
Yes, thank you. I've done all of this to no avail.

Except for the passwordless suggestion...

Anyway in the time since we started this discussion I have upgraded to a new laptop, that one was pretty old (Inspiron 15) I know that should not matter IMO.

But I cloned my SSD onto a new one ( I got a bigger SSD alone with this laptop) put it on the new PC and 365 accounts worked.

On my old PC I was limited (or blessed :cautious:to stay on Windows 10) as it didn't meet the requirements for 11.

So in a nutshell, the new one upgraded me to 11, I think something must have been off with my Windows install that sfc didn't pick up and that was causing te issue

-----.

Once I'm settled in on this new PC I'm going to wipe the old one and reinstall 10 it cannot upgrade and then see if it will allow me to log in to 365.

Thank for all your help.

On a side note, I really dislike 11, like I did 10 but which I grew into. I feel like I've said before these pcs become less ours with all the features, requirements, and hiding of settings. I wish we could go back to seven.
 
SpyderTracks

SpyderTracks

We love you Ukraine
ragnar28 said:
On a side note, I really dislike 11, like I did 10 but which I grew into. I feel like I've said before these pcs become less ours with all the features, requirements, and hiding of settings. I wish we could go back to seven.
Click to expand...
As is the case with windows going back to windows xp, you can make it look like any version of windows, there are loads of apps to do this like StartAllBack

Also, it’s not a good idea to migrate windows from one build to another as you’ll get driver mismatches. You’d get far better performance and possibly stability doing a fresh install
 
You must log in or register to reply here.
Top