FWIW I've emailed the Customer Care team using a special high-bandwidth low-latency out-of-band multiplexed backchannel email address they have provided the moderators with and highlighted the issues in this thread. I can't promise speedy action or indeed any action - they are insanely busy.
Good to hear. Just hope it doesn't start to affect more people. I'd imagine the last thing they need right now is more emails and calls about changes that are normally done by the customer. Or conversely people needing refunds because they hadn't realised they were charged initially. But again good to hear it has been passed on.FWIW I've emailed the Customer Care team using a special high-bandwidth low-latency out-of-band multiplexed backchannel email address they have provided the moderators with and highlighted the issues in this thread. I can't promise speedy action or indeed any action - they are insanely busy.
I would advise contacting them yourself.
I second that. Wait times on email are about a week or so. But in my experience I have got responses and they can change specs on their end. Calls are about an hour wait/hold time aswell.
Good to see movement on this. Thanks again to ubuysa for passing this up. Ill get an email sent.
I've responded to the email with a link to this thread and received another response so hopefully it should be getting resolved, I'll keep you posted on it@WhatCanIKeep? I noticed the below line on one of my sub-orders and having read your comment I sent a mail with the subject line 'Order 1900909 - Mustafa' this morning and have just got the below response.
'Thanks for getting in touch, as the microsoft windows is a digital license it goes by the parts you choose with the build as you have made changes to the order if the code changes at the same time the parts do, this would increase the price for the windows 10 licence and therefore the price for the windows is correct and we cannot refund that amount'
Are you able to help? Thanks in advance
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