Recent content by micben

Thanks guys, that confirms what I hoped would be the case. But ,MS says that you could expose yourself to serious and harmful security risks. Is that just rhetoric I wonder.

When I go into Word recently I get a message telling me that Support is ending this October (2020) and they urge me to pay for an upgrade. But I am also using Open Office which I prefer actually. However I still have a large number of files, spreadsheets and documents in Word. What happens to...

Thanks! Will do.

Thanks so much Ubuysa, your advice is invaluable. The trouble is I am somewhat a novice when it comes to computer technology and am a bit afraid of doing much for fear of screwing up. I'll carefully follow your instructions in the link and see how far I get!

Thanks Ubuysa, The version of WINDOWS is whatever was loaded to my PCS computer when I bought it a few years ago - I can't remember just when, but it's certainly not as far back as 2004. Anyway I will look to update it. Another result of the Windows update which caused my printer problem: my...

Printer has worked fine for a few days. I had paused Windows Updates for 7 days, the only option. It is still paused, I just checked. Printer working OK this morning, tonight 7.30pm - problem back. On checking it out I found the defective update KB4560960 is back again! Deleted it again and...

Thank you SpyderTracks, I will do that. What surprises me is that Microsoft, whilst clearly aware of this problem, are still sending out updates wit the faulty component. If we can delete than KB number then why can't they. Thanks for all your help.

Would you believe it, the same thing happened again! Last night when I shut the computer down, a message asked me to Shut Down and Update. This time of course I was prepared, however there was no option to NOT accept the updates so I gave it the OK. Today once again the printer was offline. I...

Thank you, Ubuysa, I followed your instructions, opened Notepad, typed something, saw the print dialog box, saw that it was offline. I did not see this message before. There was no reason for it to be offline, that I could see. Then I tried something new, unplugged the printer from the mains...

Yes, I rebooted by restarting the computer and taking out the mains power cable for a few seconds. No change. Will probably have to wait for a Microsoft patch, as it's a known problem?

Yes, I have rebooted twice. No difference.

OK, well I found update KB4560960 and deleted it. KB4557957 was not in the list. So, I did a restart, but the problem persists. Should I delete all updates in the latest batch (10.6.2020). I noticed in that Betanews clip that only KB4557957 was causing printer problems and that later...

Wow! That looks like the answer! Thanks guys, what would we do without you... Can you please tell a novice how to delete those Windows Updates?

Thanks very much, Ubuysa - Yes, I believe there was indeed a Windows update before the printer ceased - maybe I could delete the update? It seems like that could be the culprit. I tried your tip regarding the print spooler, went through the instructions, stopped and restarted it. No luck, the...