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Of course, I have called them and they have turned the RMA into a refund request, but I was just wondering whether anybody had gone through this kind of thing before to get some more reassurance :)

Any idea the likelihood of actually receiving a refund?

Thanks! This is helpful. So the fault is not the same one as the first RMA, but it is good to know that it is valid to ask for a refund. The system is very young as well, so hopefully they can still sell it once the second issue is fixed.

Hi all, Just wanted to reach out to the community for some advice. While I did love my Defiance VII when it arrived, and I think PCSpecialist is an excellent company which does provide some great laptops and PCs, due to issues regarding heat on the CPU & a broken screw on one of the heat sinks...

My downloads don’t have Atlas, just SBX and that doesn’t contain Atlas just CreativeAudioEffects

The drivers from the drivers page in my order hub on this website and atlas from the windows store I believe

How do you download sound blaster atlas? For me it says please connect a sound blaster atlas supported device, but I’ve downloaded the sound blaster drivers

Tbh tho with loud laptops like this (because of the form factor) if you’re not playing with headphones it’s a bit of a strange one imo, just fan noise alone is a deterrent even if you have excellent speakers. My best advise would probably be to just get external speakers.

I do have to say that PCS were extremely quick in my case, although my laptop was only 4 days old when I had to RMA it for high temps. From the day they took it it was about 24 hours after they received the package until they gave me a status update saying thermal paste had been reapplied and it...

I have the 15.6 inch version and I agree the speaker quality when volume goes above ~20 is terrible, but tbh if that’s the compromise for the performance and the full keyboard and good webcam placement that’s fine imo. Not sure about replacing a laptop’s speakers, someone more knowledgeable...

Mine just got delivered to them, but my laptop is only a couple of days old so apparently they’re going to try and be quicker.

Just to add to this, I have a new defiance VII that reaches 100 C without even going above 40% utilization atm so it is getting RMAd but they were super friendly about it and helpful, always worth calling and even if you have to RMA it is worth it to get these issues fixed because I really don’t...

I just today received the new Defiance model (15.6 inch), and I noticed that under 30-45% processor load (HW Monitor PRO) I sometimes peaked at 100 degrees celsius CPU temps... Is there anything I can do or do you guys think this is a build fault? The laptop was built extremely quickly (4...

Just for reference, this is the Defiance build that I would be looking to buy (price = 1680 pounds): Chassis & Display Defiance Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) Processor (CPU) Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo) Memory (RAM)...

Hey guys! First post on the forum, but basically I have a Defiance V (or IV? It's the one with a 970m in it.) and being two-three years old its time for a replacement. My "W" key sticks when gaming due to the high heat or some other problem, and the laptop regularly shuts off due to overheating...