You could buy a commander core from amazon to check if the core you have is faultly, as final measure amazon have a good returns policy,
because its not the pump disconnecting, its the commander core itself.
I have the exact problem OP has, sent my PC back twice, (currently still with them).
ICUE, software and firmware up to date.
BIOS up to date.
brought an internal USB hub, but that never worked.
From what i'm reading online, it seems to be an issue with the motherboard and not corsair.
I...
Sent my pc back, they found the problem.
"During the testing phase we were able to isolate the fault to the Processor and windows software errors/issues. The Processor has been replaced and we have completed a clean install of windows 10 PRO. All the latest driver software has been installed...
Thats the probelm I have, constant disconnects and reconnects. The driver managed to repair it self today and finally showed up in the software but it doesnt seem to mean anything.
Checked all the cabels they're plugged in, I disabled iCue software on start up and ran for 30 minutes, I hear no disconnect sounds or RGB flashes. When I load up the software, the probelm begins, but today, the pump disconnected and this error popped up.
Ive pushed in the ones I can reach, ill have to take the power supply out to get to everything. Im going to call it day for now, ill check back in during the week. Thanks to everyone for the help.
Spoke too soon, Ive checked all the connectors nothing is loose.
could it be the software?
I ran the machine with the case panel off for 30 minutes and not one disconnect, the moment i put it back on starts up again.
What ever was connected to the USB 3.2 gen 2 front panel was loose. Since i fixed it in, ive had no disconnects sounds and RGB flashes, Im going to check all the other connectors, and let it run for the day to see if the probelm persits and ill check back in tomorrow.
Where would another USB header be? I’ve had a look through the manual, I cant find another header for the pump. I have a Rog Strix x570 E-gaming.
Would the pump be connected to the commander core?
The light is on, fans are spinning, but the software (iCue) is no longer showing the pump.
I’m...