Computer shutdown randomly

[Pedain]

Hi everyone

bought a new computer back in April and had no issues till now

This morning i opened up google chrome and my computer got noticeably louder and then a couple mins afterwards just shutdown, turned it back on and about 5minutes after the same happened.

Tried ringing PC Specialist but was on the phone for ages and my queue position didn't move once

Pc Specs:

Case	CORSAIR iCUE 220T RGB AIRFLOW MID TOWER GAMING CASE
Processor (CPU)	AMD Ryzen 5 3600X Six Core CPU (3.8GHz-4.4GHz/36MB CACHE/AM4)
Motherboard	Gigabyte B450 AORUS ELITE: DDR4, USB 3.1 - RGB Ready
Memory (RAM)	16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card	8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive	2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive	500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card	10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KK3-00002]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Google Chrome™
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	Standard Build - Approximately 12 to 14 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

Just wondering if anyone has anything I could try or to look for

Thanks in advance

 

[Bhuna50]

When you say it got louder, what do you mean?

Fans all came on? Or noisy hard drive?

I’m no expert but my first thought would be open the machine and look inside. Try turning it on seeing if any obvious things are happening or not happening? Are the fans going, any signs of cooler system not working?

Check for loose wires.


Sent from my iPhone using Tapatalk

 

[ubuysa]

If you can get it to stay up for long enough install something like HWMonitor to measure the temperatures, especially just before it shuts down.

What you describe has all the characteristics of overheating.

 

[Pedain]

When you say it got louder, what do you mean?

Fans all came on? Or noisy hard drive?

I’m no expert but my first thought would be open the machine and look inside. Try turning it on seeing if any obvious things are happening or not happening? Are the fans going, any signs of cooler system not working?

Check for loose wires.


Sent from my iPhone using Tapatalk

Sorry I should have provided more context, the fans were louder

I opened it up to give it a good clean to make sure there wasn't a load of dust but everything seemed ok.

 

[Bhuna50]

As mentioned above and the reason I was asking to check fans/cooling etc working is it sounds as if it’s shutting down as it gets too hot.

Can you check what others have said as mentioned above or does it shut down too quick to do / look at anything at all.

If you cleaned it have you knocked a wire loose so cooling isn’t working as it should perhaps?


Sent from my iPhone using Tapatalk

 

[Pedain]

If you can get it to stay up for long enough install something like HWMonitor to measure the temperatures, especially just before it shuts down.

What you describe has all the characteristics of overheating.

Yeah that's what I thought, will give it a download now thanks

 

[Pedain]

As mentioned above and the reason I was asking to check fans/cooling etc working is it sounds as if it’s shutting down as it gets too hot.

Can you check what others have said as mentioned above or does it shut down too quick to do / look at anything at all.

If you cleaned it have you knocked a wire loose so cooling isn’t working as it should perhaps?


Sent from my iPhone using Tapatalk

Yeah looking through their replies now mate thanks, I hadn't touched it before it turned off, I'm using it now and seems to be working completely fine.

Just done a virus scan (Normally do them every week) and a trojan was detected.... got rid of it and it seems to be running steady now

 

[Pedain]

It's difficult to pinpoint without knowing what process caused the issue. It could be an issue with drivers, with your Windows install, with hardware.

If it was me, the first thing I'd do is look at "Event Viewer" (just click the Windows icon in the bottom left of you screen and then start typing it and it should show up. Once in event viewer, go to "Windows logs" and then "system" and see if there's anything highlighted there that might indicate the cause (major issues will show a red X next to them)

And while I've been typing @ubuysa has come up with the most likely reason for it!

I had a look at event viewer and found nothing, thanks for your reply