Does this look damaged?

J

Jp869

Active member
Hello,

So I purchased a PC for 2 and a half thousand last month. I had it for around a week before the ethernet port just stopped working. I sent the PC back for repair and after around 10 days they decided to do the obvious thing and replace the motherboard.

I have just received it back in the post. The packaging was shocking, there was no internal foam. The graphics card seems to be askew, and one of the plates inside seems bent while all of the others are straight. Is it damaged? Please see images.

If it is I'll be seeking a complete refund, the whole experience with this so far has been miserable.

ibb.co

IMG-20211202-141912

Image IMG-20211202-141912 hosted in ImgBB
ibb.co ibb.co
ibb.co

IMG-20211202-141738

Image IMG-20211202-141738 hosted in ImgBB
ibb.co ibb.co
 
AgentCooper

AgentCooper

At Least I Have Chicken
Moderator
From the looks of the first pic, it appears as though a couple of the cooling fins are slightly bent. It’s not ideal but I doubt that would have any effect on the actual performance of the GPU.

As for the second picture, it does look a little askew but the angle that the photo has been taken at doesn’t really help, is if possible to have a shot where you’re straight on, not looking upwards?
 
J

Jp869

Active member
Sure. I'll do that shortly.

I've just plugged it in and turned it on. All of the LEDs are on apart from those on the GPU, which they were before I returned it. After plugging in the HDMI there is no feed to my monitor, nor to the mouse and keyboard.

Seems like the whole thing is borked.

*Claps for PC specialist*

How would a fin even be damaged like that in transit? There are no loose parts internally that could even cause such damage. They must have caused the damage while replacing the motherboard and just said screw it we will send it anyway.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
AgentCooper said:
From that picture the angle of the GPU looks much better, the bigger cards often have a little ‘sag’.

I’d probably reseat the card into the PCIe slot and pop the power cables out and back in again, just in case they’ve worked loose during transit.
Click to expand...
Darn that green box
 
J

Jp869

Active member
ibb.co

IMG-20211202-150712 hosted at ImgBB

Image IMG-20211202-150712 hosted in ImgBB
ibb.co ibb.co

Well this seems to be the issue. The problem is that the card won't move, at all. I can move it left, right or any which way, so I am unable to plug this back it.

I also don't particularly want to force it because I then probably become responsible and they won't repair it?
 
J

Jp869

Active member
Jp869 said:
ibb.co

IMG-20211202-150712 hosted at ImgBB

Image IMG-20211202-150712 hosted in ImgBB
ibb.co ibb.co

Well this seems to be the issue. The problem is that the card won't move, at all. I can move it left, right or any which way, so I am unable to plug this back it.

I also don't particularly want to force it because I then probably become responsible and they won't repair it?
Click to expand...

That was meant to say, 'i can't move it left...'
 
AgentCooper

AgentCooper

At Least I Have Chicken
Moderator
Have you undone the screws over here?

087EF5F3-82B4-41D0-9036-AD4EC2B1946F.jpeg
 
J

Jp869

Active member
No, I was tempted, but considering the issues I have had with the PC before, I don't want to risk voiding the warranty.

I'm calling them now for permission to unscrew things. If they say no I'll get a refund, if they say to go ahead I'll try and fix it.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Jp869 said:
No, I was tempted, but considering the issues I have had with the PC before, I don't want to risk voiding the warranty.

I'm calling them now for permission to unscrew things. If they say no I'll get a refund, if they say to go ahead I'll try and fix it.
Click to expand...
7.8Unlike with most computer companies, we allow you to open your case and install your own components without voiding your warranty on the following conditions:

  • If the actions of the person installing the components cause damage to the computer, your warranty will be void;
  • If you install components that are not purchased from us and they cause problems with your computer, your warranty will be void;
  • If you install components that are not purchased from us we will in no way support you in installing them or with any problems you have relating to the components you have installed.
  • We will support you in installing components purchased from us providing you have purchased them through the upgrade service available on your online account.
You need to undo those screws to remove the card
 
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