Help needed - checking gaming laptop spec

[Tron1982]

Great news! Merci!
Can’t wait for my box

You're welcome

 

[Tron1982]

SO ...

I think i may need help from the best of the best ...
(i'm allowing myself to "call" you, please excuse me if it's not right ^^")
@SpyderTracks @Bhuna50

My friend have problems with
-Sound : it's okay when he play song from vlc, but when he run some video on internet, he have a low level sound (almost inaudible)
-CPU/GPU heat : When idle, the CPU run at 56°C and the GPU run at 50°C
-Screen color : look like, in game, all the colors are dull ...

The point is i live at 90km away, so if i have to go back, i would like to do it with a solution ^^"
(and he don't know a thing about laptop, so, if something have to be done, i will have to do it myself ... ^^")

So, i'm currently help him out via teamviewer, but it's a "limited" solution ... ^^"

 

[Bhuna50]

SO ...

I think i may need help from the best of the best ...
(i'm allowing myself to "call" you, please excuse me if it's not right ^^")
@SpyderTracks @Bhuna50

My friend have problems with
-Sound : it's okay when he play song from vlc, but when he run some video on internet, he have a low level sound (almost inaudible)
-CPU/GPU heat : When idle, the CPU run at 56°C and the GPU run at 50°C
-Screen color : look like, in game, all the colors are dull ...

The point is i live at 90km away, so if i have to go back, i would like to do it with a solution ^^"
(and he don't know a thing about laptop, so, if something have to be done, i will have to do it myself ... ^^")

So, i'm currently help him out via teamviewer, but it's a "limited" solution ... ^^"

Can you post the spec of his laptop please from the PCS order page again - so we can see what we are dealing with.

Thanks

 

[Tron1982]

Can you post the spec of his laptop please from the PCS order page again - so we can see what we are dealing with.

Thanks

Yes, of course, sorry the forget

So, here we go :

Chassis & Display
Elimina Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10870H (2.2GHz, 5.0GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
External DVD/BLU-RAY Drive
8x Slim USB 2.0 External DVD-RW
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf European Power Cable
Battery
Elimina Series Detachable Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language
MULTI COLOUR BACKLIT FRENCH KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
France/République Française - French Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
2 DAY DELIVERY TO FRANCE
Build Time
Standard Build - Approximately 9 to 11 working days
Promotional Item
Get Outriders with qualifying GeForce RTX Powered Laptops
Welcome Book
PCSpecialist Welcome Book - France
Price: 0,00 € including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/elimina-17/Dz9fGpFKDQ/

 

[Bhuna50]

- has he ensured that all drivers are installed / updated.
- sound wise - does he mean on the 'naff' speakers on the laptop or through headphones?
- has he ensured that any headphone software required is installed properly (USB headsets sometimes have their own software)
- has he checked volume controllers - not just Windows, but on headphones (if using any), and even on the video itself.
- not sure on the temps, my CPU runs between 45 and 55 when not doing a lot, so this might be normal.
- has he ensured the control centre software is there and working?
- what is he using to monitor his temperatures? HWMonitor or something else?
-

 

[Tron1982]

Answer bellow

So, i did all this with Teamviewer, but it should be okay (no ?)

- has he ensured that all drivers are installed / updated.
Yes, i did it

- sound wise - does he mean on the 'naff' speakers on the laptop or through headphones?
I suppose by "naff",you mean the "native" one ? so Yes, the problem was with the native speaker

- has he ensured that any headphone software required is installed properly (USB headsets sometimes have their own software)
- has he checked volume controllers - not just Windows, but on headphones (if using any), and even on the video itself.
As my precedent answer, it's irrelevant (i guess ?)

- not sure on the temps, my CPU runs between 45 and 55 when not doing a lot, so this might be normal.
Well, it's particularly hot in game, otherwise, it look like it was okay

- has he ensured the control centre software is there and working?
Yep, it was

- what is he using to monitor his temperatures?
HWMonitor (and the control center showed the same temperatures ...)



I even did a clean instal for the gpu and the soud driver with ddu (i tried to find solutions on the forum before asking for help ^^" )

 

[Tron1982]

I'm allowing myself to up the subject
Sorry again if it's wrong ^^"