Iconico RTX 3070 Awful Performance

[angelo994]

Whilst the benchmark is open, make sure you have task manager open sorted by cpu. If anything aside from firestrike is showing high up then take a screenshot and upload.

Also install HWMonitor and monitor cpu package temps whilst doing so:

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

Never make an assumption on an issue being present without conclusive proof, and never use userbenchmark.

You've been making assumptions the entire time. While I do greatly appreciate your help, and the help of others on this forum. I do not appreciate your snotty, condescending manner.

 

[SpyderTracks]

You've been making assumptions the entire time. While I do greatly appreciate your help, and the help of others on this forum. I do not appreciate your snotty, condescending manner.

I'll get back to that when we're finished.

 

[angelo994]

I'll get back to that when we're finished.

do a test using firestrike that i posted earlier

Ran 3DMark Timespy and here are the results. Not good enough.

I scored 5 782 in Time Spy

Intel Core i7-10875H, NVIDIA GeForce RTX 3070 (notebook) x 1, 65536 MB, 64-bit Windows 10}

www.3dmark.com

 

[SpyderTracks]

Ran 3DMark Timespy and here are the results. Not good enough.

I scored 5 782 in Time Spy

Intel Core i7-10875H, NVIDIA GeForce RTX 3070 (notebook) x 1, 65536 MB, 64-bit Windows 10}

www.3dmark.com

So we need firestrike, and we also need the HWMonitor readings.

 

[angelo994]

So we need firestrike, and we also need the HWMonitor readings.

 

[SpyderTracks]

Is that during the benchmarking? We need the hwmonitor and benchmark at the same time.

 

[angelo994]

Is that during the benchmarking? We need the hwmonitor and benchmark at the same time.

Timespy wouldn’t let me run unless it was full screen, so I’m not sure how to get both at the same time

 

[Martinr36]

Ran 3DMark Timespy and here are the results. Not good enough.

I scored 5 782 in Time Spy

Intel Core i7-10875H, NVIDIA GeForce RTX 3070 (notebook) x 1, 65536 MB, 64-bit Windows 10}

www.3dmark.com

No definitely something wrong, this is with my cosmos

I scored 9 436 in Fire Strike

Intel Core i7-10750H, NVIDIA GeForce GTX 1650 Ti (Notebook) x 1, 16384 MB, 64-bit Windows 10}

www.3dmark.com

 

[SpyderTracks]

Timespy wouldn’t let me run unless it was full screen, so I’m not sure how to get both at the same time

As said, we need firestrike, you just go into the options and select allow windowed mode:

 

[angelo994]

As said, we need firestrike, you just go into the options and select allow windowed mode:

View attachment 23650

I'm sorry,. what is firestrike? Can you point me in the direction of download? I'll do another timespy just now with hwmonitor running at the same time.

I also ran a heaven benchmark.

 

[angelo994]

As said, we need firestrike, you just go into the options and select allow windowed mode:

View attachment 23650

There is no options to select windowed mode.

 

[SpyderTracks]

3DMark Fire Strike benchmarks on Steam

Includes three DirectX 11 benchmark tests for high-performance gaming PCs.

store.steampowered.com

 

[Martinr36]

this is timespy

I scored 4 041 in Time Spy

Intel Core i7-10750H, NVIDIA GeForce GTX 1650 Ti (Notebook) x 1, 16384 MB, 64-bit Windows 10}

www.3dmark.com

 

[SpyderTracks]

There is no options to select windowed mode.

On the benchmark options, not the program options, you need to select custom run as in the screenshot, it may not be available on the free option though, not sure.

 

[angelo994]

Quite honestly at this point I am so tired of running these benchmarks and getting the exact same results as the beginning. Very clearly there is a major issue going on. And clearly I am not smart enough to solve it. My laptop is being collected tomorrow. PCS can diagnose the issue themselves, but I am seriously questioning either a full refund or at the least compensation of some sorts. This whole experience has not been good enough at all.

But as for now, I am done. I will give an update when PCS get to diagnosing my laptop. Hopefully sooner rather than later.

 

[Martinr36]

I'm sorry,. what is firestrike? Can you point me in the direction of download? I'll do another timespy just now with hwmonitor running at the same time.

I also ran a heaven benchmark.

Open the 3d benchmark tool & select the benchmark menu at the top, then scroll down & you'll see firestrike

 

[angelo994]

On the benchmark options, not the program options, you need to select custom run as in the screenshot, it may not be available on the free option though, not sure.

Yes, does not appear to be part of the free version. And no offence, but I am not spending another penny on this laptop right now.

 

[SpyderTracks]

Quite honestly at this point I am so tired of running these benchmarks and getting the exact same results as the beginning. Very clearly there is a major issue going on. And clearly I am not smart enough to solve it. My laptop is being collected tomorrow. PCS can diagnose the issue themselves, but I am seriously questioning either a full refund or at the least compensation of some sorts. This whole experience has not been good enough at all.

But as for now, I am done. I will give an update when PCS get to dragonising my laptop. Hopefully sooner rather than later.

Ok, it’s completely up to you how you proceed but I’ll outline what we’ve been going through so far.

1. If there’s an issue, it needs troubleshooting. It’s a very methodical process and needs to be done in a certain order. The very first thing to be sure of is that the platform is stable. Until then it’s pointless doing anything. We’re now certain we’re on a stable platform and are proceeding.

2. next is to test software vs hardware. Currently we’re benchmarking to determine if the issue lies with something at a software level or perhaps hardware.

Our next step would be to verify temps when under load as if this is simply a case of overheating due to a bad paste job, that’s something you could fix yourself the next day after ordering some parts off amazon. Rather than sending the whole thing back to PCS and wasting a month.

It’s a systematic process that anyone buying a custom laptop should expect to have to go through at one time or another.

You will need to clean install windows periodically with a custom build.

You will also need to repaste once a year or so which means dismantling the internals to some extent.

At the moment we still don't know if it's software or hardware, and if you send it back and it turns out to be software, PCS are well within their rights to charge you for any diagnostics as you didn't order with windows and so are not eligible for any software support.

 

[AgentCooper]

You've been making assumptions the entire time. While I do greatly appreciate your help, and the help of others on this forum. I do not appreciate your snotty, condescending manner.

When you’ve accumulated any significant experience in troubleshooting you’ll find assumptions are generally made and that’s because it usually comes down to the same few issues. So these people who offer assistance will go through the motions to know that they’re working from a truly clean slate.

For the record, I find that labelling someone who offered you a full evening of their time (and has actually given you more than that amount) to try and sort this as ‘snotty and condescending’ is a bit out of order. As frustrated as you may be at this current juncture, please consider this a friendly warning to keep things civil.

 

[Martinr36]

Maybe if @angelo994 has to run 3d benchmark in full screen, he could use afterburner to see what the temeratures are doing