New pc - iCue 'no device detected'

[ddr305]

Hi,

Just after some help. I've set up my new pc, went to check iCue and it says no device detected upon opening it.
I have a corsair h115 rgb platinum cooler. If anyone can help, I'm not too windows savvy yet

 

[SpyderTracks]

Hiya

Can you post your full specs from the order page?

 

[ddr305]

Case
FRACTAL DEFINE 7 BLACK QUIET MID-TOWER CASE
Processor (CPU)
AMD Ryzen 7 3800X Eight Core CPU (3.9GHz-4.5GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card
2GB NVIDIA GEFORCE GT 1030
1st Storage Drive
1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Monitor
AOC U2879VF 28" 4K Monitor - 3480 x 2160, 1MS, HDMI, DVI, DP
Keyboard & Mouse
LOGITECH® K120 USB KEYBOARD
Keyboard & Mouse
LOGITECH® OPTICAL USB MOUSE
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 15 to 17 working days
Promotional Item
Get Assassin’s Creed® Valhalla with select AMD Ryzen CPUs
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Price: £0.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/R60eGzpN7b/

 

[SpyderTracks]

So was iCue already installed or did you install it?

 

[ddr305]

It was already installed, the website said to check if it needed updating as this might fix it. I updated but it made no difference which is when I made this post

 

[SpyderTracks]

It was already installed, the website said to check if it needed updating as this might fix it. I updated but it made no difference which is when I made this post

Have you restarted after updating it?

The iCue suite actually uses a driver to communicate with the USB controller on the devices. This does sometimes crash and need restarting. It's an awful lot better than it used to be, believe me, it was very problematic even a year and a half ago, they've made great improvements to it.

What we need to make sure of is that the USB is connected fully on the actual cooler as that's what communicates with iCue.

 

[ddr305]

I've just restarted (stunned at how fast it did that!) still says the same thing

 

[SpyderTracks]

I've just restarted (stunned at how fast did that!) still says the same thing

Ok,

(stunned at how fast did that!)

You wait until it's ready to rock and roll for your DAWS and stuff I can't wait, you're gonna be blown away.

Can you open up the side panel, find the corsair heatsink that's on the CPU, there should be a cable running off it that goes into a USB header on the motherboard, we just want to make sure that's all connected ok.

It should run off the main cooler heatsink as a micro usb like this:

And then runs off onto one of the motherboard USB ports like this:

 

[Scott]

It's highly likely to be the above USB cable. It could come out quite easily during transit I imagine. I would check the pump header first

 

[ddr305]

A bit awkward to see but it looks to be connected up OK..

 

[SpyderTracks]

A bit awkward to see but it looks to be connected up OK..

That header isn't a usb header, it's a 4 pin fan header from what I can tell?

I don't think that's the H115i USB header in the second photo, that's something else.

 

[ddr305]

i have no idea what means?

 

[SpyderTracks]

i have no idea what means?

That's not the right motherboard end, that's for something else, not the H115i

 

[ddr305]

I follow the usb cable? It goes up behind the fans where I can't see

 

[Scott]

I follow the usb cable? It goes up behind the fans where I can't see

It'll go behind.... and then come back out somewhere else and plug into a USB header. If you take the other side panel off you will see behind the motherboard area to see where the cable feeds to.

 

[SpyderTracks]

So the second picture I posted is actually the H115i USB cable, that's how it actually looks, and it will go into a port that looks the same, so you should be able to tell from that?

 

[ddr305]

I've got it.. it goes over that bit i showed, all the way down to the bottom and when i pulled the cable slightly it's right in the bottom not connected to anything by the looks of it

 

[ddr305]

It seems to be this one at the bottom left of the picture

 

[SpyderTracks]

It seems to be this one at the bottom left of the picture

Just pull that out and make sure it's fully in again.

 

[ddr305]

I mean it's the one underneath the metal grate, it's not plugged in to anything for me to unplug and plug it back in