tom_gr7
Life Serving
haha lol I'm also interested in which company you are going to trust with your 3 grand!
new pc keep crashing with blue screen
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haha lol I'm also interested in which company you are going to trust with your 3 grand!
guys seriouly dont use this thread as a flame war. i am hoping to have some response from pcs but if you guys continue like this they might just close this thread so please no more argue about pcs good company or bad company i ll buy i ll not buy where will you buy from etc..
thanks
thanks
Dayve
Well-known member
All online PC building companies have good and bad feedback. PC's are very fiddly things with pretty much thousands of things that can go wrong, people need to understand that. To have a PC built that actually lasts 1 full year without any incident whatsoever is quite lucky. Since I started PC gaming in 2002 I've had 4 PC's (this is my fourth in my sig) and so far, all of them except this one have had to have something replaced within a year of having them built. With 2 it was the graphics card dying, with another it was dodgy RAM. No doubt I'll be sending this one back in 6 months for a replacement something or other. It's to be expected.
Now, obviously it's very exciting ordering a new PC and waiting for it to arrive and everything, and I would have been absolutely gutted if mine had come and started BSOD'ing right out of the box, but I would have just sent it back to them and let them fix it. They ask you to reformat first and see if the problem persists, that's standard procedure. 75% of the time a reformat fixes a problem. The more money you spend on a PC, the more complex the hardware, the more chance of something going wrong. Them's the rules. When you overclock a PC it's like walking through a minefield for a great reward at the end. The reward is a phenominally fast PC with phenominally fast gaming capabilities, the mines are component deaths and (more often than not) endless problems with overheating and crashing.
Just send it back and let them do their thing with it. They built it, they have a duty to fix it.
Now, obviously it's very exciting ordering a new PC and waiting for it to arrive and everything, and I would have been absolutely gutted if mine had come and started BSOD'ing right out of the box, but I would have just sent it back to them and let them fix it. They ask you to reformat first and see if the problem persists, that's standard procedure. 75% of the time a reformat fixes a problem. The more money you spend on a PC, the more complex the hardware, the more chance of something going wrong. Them's the rules. When you overclock a PC it's like walking through a minefield for a great reward at the end. The reward is a phenominally fast PC with phenominally fast gaming capabilities, the mines are component deaths and (more often than not) endless problems with overheating and crashing.
Just send it back and let them do their thing with it. They built it, they have a duty to fix it.
I would be quite concerned if a PC I had built in good faith and spent good money on was'nt expected to run a full year without incident??
cesarinpinguin
Member
OK - don't get me wrong ... i have ordered mine as well with that OCZ SSD drive so i am quite anxious in receiving the PC ad ensure no BSOD are the norm ... Now Dayve made a point, overclocking is to begin with a risky business regardless of the precautions (better PSU, more fans, CPU cooler, etc ...) and it certainly is accountable for countless crashes, freezes and BSOD ... there's no way around it ... it's a risk, you weight it against reward and make a decision based on that ... Now, there's no point in stress out because that will not help at all, please let me elaborate ... these guys are not running away with our hard earned money, these guys are probably one of the best out there in terms of transparency, helpfulness and knowledge ... crap happens and unfortunately, it could happen to me, to you ... this is technology and technology is not free from errors and one of our biggest errors as PC/MAC enthusiast is to believe that simply because we pay £2k (don't get me wrong, that's s sort of a salary's month to me) we are entitled to have a perfect product, guess what we are wrong ... i am not defending these guys in any way or form nor attacking anyone either, i am just conscious that things can and eventually will go wrong ... Dayve is 100% spot on: if it does not work, agree with PC Especialists to do some troubleshooting and if that does not work either, then also agree to an escalation, send it back, replacement of components, further testing and more thorough QA ... if that comes back and still does not work, (which should not happen) i doubt that these guys will refuse to give you a refund or get you a solution of other nature ....
Unwina
Silver Level Poster
I can definitely say that I have had a few PC's in my time and getting problems in the first year is something I can definitely relate to. I've been in and around computers since the good old ZX81 era and its been my experience that any PC, especially one using new kit is bound to experience some problems along the way its only natural.
I always ignore the first BSOD but photograph it and monitor for a while. I find most of the time its a BIOS / Mem / GPU / CPU / HDD / KBD / almost anything else that is hardware or requires a driver or software of some kind. In short when you look at the number of things that can go wrong its a surprise that any of it works at all.
I have had the following on a new PC in first year.
- 4 disk drives before getting a worker - Maxtors in 2004 were rough to put it mildly
- BIOS updates fixed issues with Samsung memory causing freezing mouse.
- CPU overheating due to dust collection in stock cooler - not allowed to open box to hoover out dust without stuffing the warranty !!!
these are a few of the issues.
Most people are not aware when they set windows to auto download updates that they can get a BSOD after last nights updates just because MS did not test the updates in all scenarios possible ( I wonder why that was [rollinglaugh] )
You could spend 5000 or 500 and still get the same issues.
Also its not fair to accuse test and qa of not finding the above types of issue as I had one PC in 2004 (see above) that had to go back 3 times for retest and soak testing to try and find the mouse freezing issues. To no avail they found nothing wrong, as i said an eventual asus BIOS update arrived for some Samsung memory. ( It was before they issue compatable issue lists I think). That pc though is still running in the upstairs office, better than the last one that blew up recently due to an overheating CPU (I think!) and thus brought to PC specialist for a recent purchase. Its still got XP SP3 having gone through all the SPs from initial build.
I have read a large number of reviews on the "trust" site and it is true there are a large number of happy people believe me this is unusual, happy people tend not to bother to report things until they go wrong so it is no mean feat in itself that these people have reported their positive findings.
I've just rung up PCS to enquire why my PC build is stuck waiting for test and Wayne was very polite and agreed to go and check with the Prod Mgr he even intimated he might be able to give it a nudge. I was not asking for this just making sure things were ok so for me its been good so far apart from the delay, but I notice that PCS has had some good mainstream mag reviews and these always hit a company when the mag is released.
I dread to think what it was like when the Intel/Asus line had problems before the Rev 3 boards came out earlier in the year. Must have been a nightmare for test/qa and returns before the resolutions were found.
Oops sorry its been a bit "War and Peace" but quality is not always as clear cut as people would like I'm afraid. Having said that if my PC has problems there will be hell to pay
Unwina
Silver Level Poster
My first, why thank you kind sir!
i would suggest give pcs a call and get them to update firmwire to 2.11. in case they dont, you will have to do it urself.
you can download the tool from here
http://www.ocztechnology.com/ssd_to...y_3,_Solid_3,_RevoDrive_3_and_RevoDrive_3_X2/
bare in mind you cant update the firmwire if you runing windows of it so will have to install window on other drive and than do it
cesarinpinguin
Member
mate, kindly tell us ... did you get this sorted in the end, and if so .. what was the solution .. it that can be shared ;-)
i have requested an rma on monday morning (9am) and it is supposed to be picked up tomorrow. when i check this morning it says rma status pending approvel which rang alram bells in my head as if its not been approved how they gonna collect tomorrow so i rang them and was told it will be looked at soon and will be fine for tomorrow.
what i dont like is that i have to keep nudging pcs for everything. it would be nice when you ask for somthing and it get done without making extra phone calls.
i think it will take another week or 2 b4 i will have any news on what gonna happen
what i dont like is that i have to keep nudging pcs for everything. it would be nice when you ask for somthing and it get done without making extra phone calls.
i think it will take another week or 2 b4 i will have any news on what gonna happen
Frenchy
Prolific Poster
I dont understand why youd request an RMA and before theyve even had a chance to fix it request a full refund?
well read my first post or in a nutshell i order my pc 25-07-2011 and what date is today 27-08-2011 and i never had a working machine it crashing straight out of the box. so i never had a machine which was fit for purpose if thats not enough i dont know what is ?
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Frenchy
Prolific Poster
Its not the point, the point is tyou request an RMA to fix the machine, you know about the delays with the high end cards, you even saw about replacement offers for two cards in sli which actually outperform the single dual gpu cards and yet even though you only requested an RMA on monday you expect them to have your pc for you already? I honestly dont see the point in complaining when PCS are doing everything they can to help you out considering the current situation with high end dual gpu world shortage.
o man how hard is it for you to understand ? i never sent my machine to be fixed you assume that, my rma request is full refund to start with and as i said the reason b4 my experience with pcs has nt been great so i would like to return there product and have my money back and after that i ll decied if i wanna go for a diffrent product or a diffrent company.
Let me say one more time when you request rma does nt mean i want my machine fixed it could be i am returning it for a full refund
also you and me disscusing this not gonna help anyone or anything so lets just leave it at that
Let me say one more time when you request rma does nt mean i want my machine fixed it could be i am returning it for a full refund
also you and me disscusing this not gonna help anyone or anything so lets just leave it at that
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Frenchy
Prolific Poster
I am going not only on what you stated in this thread but what you stated in the other thread too link I quote: "althouh i m having smiller issue with pcs but that is a very good offer i will surely go for two 6970". This statement does not sugest rma for refund, it suggests you also wish to replace if possible for the two 6970.
I dont jump to concludions, I have based everything I have said on things you personally have posted.
I also dont see why your questioning my ability to understand, I didnt assume anything, if you have sent your machine for rma based on the fact you will be getting a refund why say this today "thanks is it possible to get a full refund ?". Why would you RMA without knowing the conditions of the RMA beforehand?
lol dude honestly stop trolling you have taken that out of the context i said that to help that guy and yes if i chose again i would go for two 6970. but that does nt apply to me as its my ssd which is faulty not gtx590
so you are wrong
what you saying is just random none of this you posted is base on any fact becuase there is nothing wrong with my gtx590 and no place i have mention it was a fault with my graphic card again you just assume it.
did you see that screen shot last bit where it say want a refund ?? so i did do rma knowing the condition you just love asuming things
i m not questioning it i m pretty sure you are having difficulties. the reason i ask if can have a refund because the person who process the rma do not have the authorty to say yes you will get the money back some one above him have to make the decsion and pcs was replying i thought i will ask him again nothing wrong with that.
so if you please stop trolling i would appricate it .
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