No display on first boot

M

Mozroy

Member
Hi

My PC just arrived today from PCS unfortunately when I boot it up there is no display being picked up.
The PC powers up ok, the fans, lights etc it just doesn't seem to connect to the tv it's connected to. I've tried other HDMI cables and other TV's still no luck.
any idea what this could be or mean? this is my first PC so I haven't opened the case to remove the GPU as I don't want to make anything worse. Also hoping it isn't anything too bad because I was looking to get stuck into some PC games at last!

Specs below :
Case PCS SPECTRUM RGB MID TOWER CASE
Processor (CPU)AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
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Change to: AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
MotherboardASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
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Change to: ASUS® STRIX B550-F GAMING (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP
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Change to: 16GB SPEEDSTER MERC319 AMD RADEON™ RX 6800 XT - HDMI, DP - DX® 12
1st Storage Drive2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
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Change to: 2TB CORSAIR MP400 NVMe PCIe M.2 SSD (up to 3480 MB/R, 3000 MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingSTANDARD AMD CPU COOLER
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network CardWIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserMicrosoft® Edge (Windows 10 Only)
Warranty3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build TimeStandard Build - Approximately 12 to 15 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland


Pricing Information
Price (Ex VAT)€1,490.91
Price€1,804.00
Order Quantity1
Bulk Discount€0.00
Total Order Price (Ex VAT)€1,490.91
Total Order Price€1,804.00
P/O NumberEdit P/O Number
Payment MethodDebit Card
Courier Instructions
Maximum Required Power354W
 
M

Mozroy

Member
I should also add that the PC has one short beep on startup. According to the manual that means it has passed it's self check
 
M

Mozroy

Member
Yes, I've tried moving the HDMI to other ports on the TV still no luck. The file size is too large to upload. Any other way I can upload it?
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Mozroy said:
Yes, I've tried moving the HDMI to other ports on the TV still no luck. The file size is too large to upload. Any other way I can upload it?
Click to expand...

Dealing with Image uploads and files to the site

Hi all A bit of a helpful pointer should you wish to post images to the site. The maximum file size of an image you can upload is 1MB. It's quite normal for photos to be above this size, but there's an easy way to shrink down the file before uploading. Download Gimp. This is a free open source...
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
M

Mozroy

Member
Here is the picture of the rear of the PC. sorry it took so long. had to boot up a PC that is probably older than me.
 

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NoddyPirate

NoddyPirate

Grand Master
Is that HDMI plug definitely going fully home into the socket? It looks quite tight against the I/O Shield support in that pic?
 
M

Mozroy

Member
Martinr36 said:
What is the input method set to on the monitor, and what monitor is it
Click to expand...
It's a television. Specifically an LG UHD TV thin Q as for input, it's a HDMI connection only.
Martinr36 said:
With it being so tight to the sheild, is the card properly seated?
Click to expand...
I'm unsure what you mean. A friend told me to check and make sure that the GPU connections were all properly connected to the motherboard and they are.
 
NoddyPirate

NoddyPirate

Grand Master
Martinr36 said:
With it being so tight to the sheild, is the card properly seated?
Click to expand...
Good thinking - a GPU out and in mightn't be any harm perhaps.

@Mozroy - The card may have shifted slightly during transit - it happens sometimes. Taking it out and re-installing it can help.

I wonder if there any of the little Q-LED's remaining lit after start-up? They are located at the right edge of the board, to the right of the RAM - just above where the big ATX power plug is inserted. Worth a quick check......
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Mozroy said:
It's a television. Specifically an LG UHD TV thin Q as for input, it's a HDMI connection only.

I'm unsure what you mean. A friend told me to check and make sure that the GPU connections were all properly connected to the motherboard and they are.
Click to expand...
is the HDMI turned on in the tv setup menu
 
NoddyPirate

NoddyPirate

Grand Master
Martinr36 said:
is the HDMI turned on in the tv setup menu
Click to expand...
I know these can sound like basic and unlikely possibilities - but it's always worth starting there!

My TV is also HDMI only, but it has more than one port - and the input selection can sometimes find it's way onto the wrong port - so it has to be manually selected to HDMI 1 - or Side - or whatever. Just rule the simple stuff out first before you do too much fiddling in the PC case.....
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Ok assuming your remote has the same symbols on it, press the one circled in red to change the input for the tv

1620847244742.jpeg
 
M

Mozroy

Member
NoddyPirate said:
Good thinking - a GPU out and in mightn't be any harm perhaps.

@Mozroy - The card may have shifted slightly during transit - it happens sometimes. Taking it out and re-installing it can help.

I wonder if there any of the little Q-LED's remaining lit after start-up? They are located at the right edge of the board, to the right of the RAM - just above where the big ATX power plug is inserted. Worth a quick check...
Click to expand...
I'll look up a guide to remove a gpu and put it back in then. hopefully it's something like that. I'm not sure what you mean about lights on but here are some pictures inside the tower. i didn't notice any other lights apart from the ones that come with the fan etc.
Martinr36 said:
is the HDMI turned on in the tv setup menu
Click to expand...
Yes it is. i've tried all the inputs on the tv (3), different HDMI cables and even tried putting the HDMI into the motherboard port just in case it was a GPU issue.
 

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NoddyPirate

NoddyPirate

Grand Master
This little light here:

QLED.jpg


It's VGA fault light. It means there is most likely an issue with the Graphics Card. Removing and reseating the GPU would be a great bet.
 
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