Hello All,
I purchased the below build from here just over a year ago and I've had a strange issue where my computer freezes when I play video - this can be Youtube, Twitch, Netflix etc and can be either on the internet or straight from the apps. I never have freezing issues running heavy games i.e. Warzone, Witcher 3. I have also had this once where the computer was locked (on the lock screen) so it may not even be to do with video, that's just the common theme I've had when its frozen in approx the 20 times it has frozen this month. When it freezes I have to just press the power off on the PC to reboot which I imagine will damage the PC in the long run.
When I say freezing, the RGB stops entirely, but my cursor still moves. I cannot interact with the app/webpage I'm currently on but I can minimise it/close it. I cannot bring my windows bar up from the bottom of the screen to relaunch any apps (or to shut down the PC).
I genuinely have no idea where to start on troubleshooting this. My temps never seem to spike, although I do currently have a bubble trapped in my AIO (seperate issue which I will resolve soon with new AIO), however this has only ever made noise but not affected temps so I doubt this is it.
If anyone has any idea where I can start to look to sort this I'd really appreciate any pointers! Really cringe whenever I have to power off manually and it's frustrating when I have youtube on one monitor and studying on the other and my computer freezes in the middle of something important.
My two monitors are an ASUSVG259 1080 144fps and some old LG TV 1080p 60fps
Thank you
I purchased the below build from here just over a year ago and I've had a strange issue where my computer freezes when I play video - this can be Youtube, Twitch, Netflix etc and can be either on the internet or straight from the apps. I never have freezing issues running heavy games i.e. Warzone, Witcher 3. I have also had this once where the computer was locked (on the lock screen) so it may not even be to do with video, that's just the common theme I've had when its frozen in approx the 20 times it has frozen this month. When it freezes I have to just press the power off on the PC to reboot which I imagine will damage the PC in the long run.
When I say freezing, the RGB stops entirely, but my cursor still moves. I cannot interact with the app/webpage I'm currently on but I can minimise it/close it. I cannot bring my windows bar up from the bottom of the screen to relaunch any apps (or to shut down the PC).
I genuinely have no idea where to start on troubleshooting this. My temps never seem to spike, although I do currently have a bubble trapped in my AIO (seperate issue which I will resolve soon with new AIO), however this has only ever made noise but not affected temps so I doubt this is it.
If anyone has any idea where I can start to look to sort this I'd really appreciate any pointers! Really cringe whenever I have to power off manually and it's frustrating when I have youtube on one monitor and studying on the other and my computer freezes in the middle of something important.
My two monitors are an ASUSVG259 1080 144fps and some old LG TV 1080p 60fps
Thank you
| Case | CORSAIR iCUE 220T RGB AIRFLOW MID TOWER GAMING CASE |
| Processor (CPU) | AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4) |
| Motherboard | ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready! |
| Memory (RAM) | 16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB) |
| Graphics Card | 6GB NVIDIA GEFORCE GTX 1660 SUPER - HDMI, DP - GeForce GTX VR Ready! |
| 1st M.2 SSD Drive | 1TB CORSAIR MP400 NVMe PCIe M.2 SSD (up to 3480 MB/R, 1880 MB/W) |
| 1st Storage Drive | 2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE |
| DVD/BLU-RAY Drive | NOT REQUIRED |
| Power Supply | CORSAIR 850W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET |
| Power Cable | 1 x 1 Metre UK Power Cable (Kettle Lead) |
| Processor Cooling | CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler |
| Thermal Paste | STANDARD THERMAL PASTE FOR SUFFICIENT COOLING |
| Sound Card | ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD) |
| Network Card | 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED) |
| Wireless Network Card | WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0 |
| USB/Thunderbolt Options | MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS |
| Operating System | Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
|
| Operating System Language | United Kingdom - English Language |
| Windows Recovery Media | Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account |
| Office Software | FREE 30 Day Trial of Microsoft 365® (Operating System Required) |
| Anti-Virus | NO ANTI-VIRUS SOFTWARE |
| Browser | Microsoft® Edge (Windows 10 Only) |
| Warranty | 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) |
| Delivery | STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI) |
| Build Time | Standard Build - Approximately 14 to 16 working days |
| Welcome Book | PCSpecialist Welcome Book - United Kingdom & Republic of Ireland |
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