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A final update for anyone who comes here in the future and has similar problems. A support person from PC Specialist walked me through first getting the computer to work (turns out the BIOS reset the graphics card settings, and without Control Centre the "hybrid" option just didn't work at all)...

I'm in contact with PCS support to see what they can do. In the meantime, after some CMOS reset shenanigans, it seems like my laptop is able to output to a monitor, but the built-in screen isn't working. Waiting to hear back from them before I try anything else.

I tried swapping the old SSD in, it’s definitely completely dead. I decided to try and test rolling back to an old image but I thought before that, I could try installing Control Centre - I might as well seeing as I had the safety of a backup. Unfortunately this seems to have completely...

I guess the other factor is, I couldn’t install Control Centre without causing a BSOD before, and possibly corrupting my Windows. And it isn’t clear what version of Control Centre I should be installing, as it looks like the one on PC Specialist’s website is designed to work on older drivers...

Sorry. I was trying to sort things like having the rescue medium and backups, and at the same time the issue was (at the time) hard to reproduce so I didn’t feel like I had anything to add on that front. Then I went on a long holiday and was very busy with work, and my computer seemed to be...

I’m starting a new thread because there seems possibly to be something deeper going on here, but I had an original support thread for a slightly different issue: https://www.pcspecialist.co.uk/forums/threads/installed-control-centre-from-pcs-website-now-bsod.96515/ To summarise, a few months...

I've been busy and haven't had a chance to do this yet (this is my work computer too and was away for the weekend; will try soon), but I also noticed I'm getting a lot of WHEA-Logger warnings in Event Viewer: A corrected hardware error has occurred. Component: PCI Express Root Port Error...

Okay so I was procrastinating on getting hold of a second memory stick which is why I haven't done this yet, but one is arriving today. More concerningly though, I just had my computer bluescreen with what I think was WHEA_UNCORRECTABLE_ERROR (it was up for half a second) followed by it not...

Ah okay so basically I'll need a second USB stick large enough to hold a Windows installer on it?

I tried Win 7 backup and restore, which said the drive wasn't valid. I tried the workaround of mapping it to a network drive but this didn't work. I also tried some other tools (EaseUS, Minitool I think?) and both required me to fork over money despite pretending they had a free trial! Another...

I'm going to assume I need to have had a BSOD first for this to be useful? I reinstalled Windows last night and haven't reattempted Control Centre installation yet, so I haven't had any. Before I do that I want to make a system image that I can recover from in case it permanently bricks my...

Here you go, Windows 22H2.

So, the first thing I did after re-installing windows from the USB stick (wiping clean the entire SSD beforehand) was check the version of ACPI PC in device manager. Still reporting that same version number. And I do not believe that Windows Media Creation Tool from the official Microsoft...

Sorry, what I mean is it’s not like I’m lying about what the windows settings page is reporting. (The screenshot was something else). You can also see 22H2 in one of the logs I shared - not the dump file but one of the text files.

Sure, but it’s not like I’ve photoshopped the screenshot…so something very odd has happened that I don’t understand, then, where some of the drivers and/or kernel files come from an earlier version of windows. I just wish I understood what happened, so I can avoid repeating that mistake the...

I don't know what I can say, I installed Windows 22H2, my computer says it's Windows 22H2. So I've no idea why this version number is popping up, unless the Control Centre installation or something else somehow overwrote the drivers with ones for the wrong version of Windows. The laptop *only*...

Really? You can't tell what's rude about this? You're making a lot of assumptions about me.

There's really no need to be rude. I'm not an experienced sysadmin, I'm just a guy trying to get his laptop working.

[ You're right, it just gives you the newest version of Windows unless you ask otherwise. I was confused with earlier when I downloaded the 22H2 ISO and tried to apply it to the USB using Rufus (which didn't work, as I didn't have admin rights...once I got a computer with admin access, I...

I later installed the chipset driver direct from Intel, so if theirs is well out of date I don't know what to do. It's not possible that there are historic dump files on the system, as it was on a brand new SSD: This is how I made the installation medium: That was from a colleague's...