Silver Serpent
Member
Well, if it makes you feel any better, today is my 10th Working Day.
I've been in Pre-Pro for 9.
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Excellent service so far!
- Thread starter jwa2626
- Start date
Well, if it makes you feel any better, today is my 10th Working Day.
I've been in Pre-Pro for 9.
Grimezy
Prolific Poster
Also please stop talking like this. If you are so capable of doing it all yourself then you should have. You claim you did your research so you should have known that you wouldn't be as involved in your build when a company is doing it for you than if you were doing it yourself. If you'd just finished building a PC at 3pm on a friday you probably wouldn't be bothered starting a new one. They are only human remember. You've spent all of your friday afternoon whining about having to wait. Look at that for productivity.
Skitch2
Active member
I was a pre pro party pooper!! but no longer lol and i am aware that it could take 30 days but i just like interacting with you fine people on the forum!
To be fair to PCS they must have so much to do and also have to put up with us bickering at them daily lol I just hope my pooter don't take too much longer
To be fair to PCS they must have so much to do and also have to put up with us bickering at them daily lol I just hope my pooter don't take too much longer
I am not going to close the thread down, however I am going to ask both of you to calm down!
And no Grimezy cannot guarantee it will be built on Monday, it might, it might not, but as I said earlier, sometimes things take slightly longer, averages are averages and are not guaranteed time frames, 1 day over the average is not exceptionally longer than the average.
You can give PCS a call to see if there is anything in particular holding it up, but it may just be that some of the machines before yours in the queue have taken longer than planned.
And no Grimezy cannot guarantee it will be built on Monday, it might, it might not, but as I said earlier, sometimes things take slightly longer, averages are averages and are not guaranteed time frames, 1 day over the average is not exceptionally longer than the average.
You can give PCS a call to see if there is anything in particular holding it up, but it may just be that some of the machines before yours in the queue have taken longer than planned.
Like I said earlier if I could have gotten hold of the barebones I would have built it myself I would have gotten it a lot quicker. Close the thread I'm not bothered I am simply venting my frustration as to how I feel at the moment. When someone starts arguing with you when you are already frustrated I am going to reply. I have nothing better to do as I have no laptop to play on.
I shouldn't have to make any phone calls, I expect to be informed of any delays and should not be the one chasing things up. I'm bored of this argument now and have better things to do so I'm going to try to keep myself occupied and stay away from the forums. It's just depressing when you see other people getting their computers a lot earlier than you. I'll post a review once I have finally recieved my laptop and give an unbiased review.
If its any consolation they do start building on a friday afternoon. My desktop went from pre-production to "in building" yesterday (friday) afternoon. Hopefully I will get the computer sometime next week after a bit of testing! (I was on working day 6)
I know how frustrating it is when your computer is in pre-production. We are all itching for our computers. But if you are so concerned do call PCS, they will tell you where you are in the queue and tell you if there is any stock issues.
I rang on monday on the first day of "preproduction" and my computer was 78th in the queue. When I spoke to them on friday morning I was about 30th in the queue. They're doing the best they can.
Though I do agree it is a bit cheeky that they take full payment for the machine and then you can wait up to 30 days for the machine. A fairer system would be if they took full payment upon when they started building the machine. (otherwise while its in pre-production and you are in the queue you are potentially losing interest on your money! - though i know in reality they have to take payment beforehand to prevent fraud etc)
I know how frustrating it is when your computer is in pre-production. We are all itching for our computers. But if you are so concerned do call PCS, they will tell you where you are in the queue and tell you if there is any stock issues.
I rang on monday on the first day of "preproduction" and my computer was 78th in the queue. When I spoke to them on friday morning I was about 30th in the queue. They're doing the best they can.
Though I do agree it is a bit cheeky that they take full payment for the machine and then you can wait up to 30 days for the machine. A fairer system would be if they took full payment upon when they started building the machine. (otherwise while its in pre-production and you are in the queue you are potentially losing interest on your money! - though i know in reality they have to take payment beforehand to prevent fraud etc)
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Lol, I rest my case here is someone with a desktop which is supposed to take longer than a laptop according to the
Ead times going into production after 6 working days before mine, the only difference is he has been on the phone chasing them up. It just must be a case of who ever shouts loudest gets sorted first. In other words organised chaos... Excellent customer service and fair queuing system.. I'll let the jury decide.
Ead times going into production after 6 working days before mine, the only difference is he has been on the phone chasing them up. It just must be a case of who ever shouts loudest gets sorted first. In other words organised chaos... Excellent customer service and fair queuing system.. I'll let the jury decide.
They also need to take full payment to order any items not in stock etc.
I think you have had a bad experience but unfortunately if you won't contact PCS there is little anyone on the forum can do (unless a member of staff see's this thread). Not saying it is great that you aren't completely informed every step of the way but alas it's like most industries. That is simply impractical to do due to the volume of customers. I would imagine is something PCS would like to implement as it would potentially save hours on the helpline but it isn't in place just now. The helpline staff are immensely friendly (in my experience) and will help you in any way they can.
The lead times are only a guide and don't hold any credence, do you know all your parts are in stock for example? This would obviously hold up your build.
Honestly bud, best bet would be to get in touch with PCS to find out way the craic is. Fingers crossed you get your new rig soon!
vanthus
Member Resting in Peace
Try and have a little patience Jedimaca,it's a virtue.
PCS will deliver the goods and if not to your satisfaction they will sort it out given the chance.
I myself didn't have a great experience with my first order,2 or 3 RMA's in fact,but all sorted in the end.Their service and customer support is second to none in my opinion.
I have patience I just don't like being treated unfairly, I refuse to waste my phone bill chasing them up i dont belive that i should have to. I work for one of the largest companies in the world and customer service is our number one priority and every customer no matter how small is informed of any delays etc it only takes a simple email and seconds of time. If I work for a company that delivers one of the best customer services in the world and last year earned over £65 billion profit and must be doing something right it just makes me laugh when I am not receiving excellent customer service or to level that I expect. I am just expressing my concerns to how I feel I am being treated. Btw I did email them on Friday and have not recieved a reply as of yet.
vanthus
Member Resting in Peace
Far as I know it takes 2 or 3 days for an email response,phoning would have been the best bet,It's only 4p a minute from a BT landline & they don't charge a connection fee.
It is unusual that you have not had a reply. The typical response time is anything up to 2 working days (and obviously this has been longer).
I entirely disagree that it would be a 'waste' to phone them especially as it could inform you some parts in your order are out of stock (hence the delay) for example. But I do agree you shouldn't necessarily have to chase them to get that info. As I said, I just think its because they are not a massive company that they have not set up that sort of system yet (automated individual responses or something like that). As Vanthus stated above, PCS will deliver the goods and will sort it out if not up to snuff. And as I said before, I hope it gets sorted soon for ya!
Thanks for the encouragment guys I do appreciate it and I do hope when I finally do recieve my laptop it meets my expectations as they are high. I don't have a landline I only have a mobile phone and 0844 no are extortionate so you can understand my reluctance to phone them and like I said its the principle of the matter I don't believe that I should have to. If they are waiting on parts and there are delays they should have sent me an email informing me of this. I have recieved one email since ordering stating that it can sometimes take 7-8 days in pre production and that they aim to process my order as soon as possible... There was no mention of missing parts so I assume that everything is in stock it just needs to be processed. You can now understand that after this email it has gone into 9 working days which contradicts the previous email they have sent me , which is when i emailed them asking what the hold up was and to which I am still waiting a response. After what the previous poster stated that his had gone into production on Friday after 6 days in pre production he must have ordered after me, which leads to the conclusion that the queuing system leaves something to be desired and is obviously unfair or that they can't be bothered to keep customers informed of delays that are affecting their orders either way from where I am looking it doesn't look good and is not to the level that I expect and my company does not have automated responses, they keep their customers informed of any delays as they arise.
Silver Serpent
Member
I received that e-mail aswell after one week. It must be automated so there wouldn't have been any specific information relating to your order in it.
Hold on there Jedimaca,
I like you am not particularly happy with the 0844 number, as most people generally have a job during work hours so don't have an easily accessible landline to call that number on for 5p a min. As you stated mobiles cost considerably more and i only called on the monday as I happened to be working nights, so was at home during the day.
I hadn't called PCS to enquire about building, i actually called to check something with my order, and whilst I was on the phone just asked where I was in the queue. I had placed my order on 22/11/12 and my order went into building on friday 30th in late afternoon. On the monday my order was 78 in the queue, on the friday I was 30 odd. PCS are extremely busy at this time of year, they are working late on tuesdays and thursdays, and working hours during the other weekdays.
I don't think me calling them has had any effect on when my pc has gone into building. Also, if you email them it takes between 1-3 days in my experience for them to reply. So this is not the quickest/best way to contact them if you of the impatient kind.
I appreciate you are getting excited and impatient regarding your build. I'm sure there is an easy explanation, and yeah they should have a way to inform customers when parts are out of stock or there is gonna be a wait, but frankly most other companies don't even have the mini tracking facility that PCS have. They will only tend to have a tracker that tells you if its shipped or not.
I'm sure there is probably a separate production line for laptops and desktops, hence why the disparity between our builds. I certainly haven't fast tracked my system and no one at PCS has fast tracked it either.
I think you just need to bite the bullet and give them a call. I've never had to wait more than 1 minute for someone to answer and they are usually very helpful.
I hope our computers get delivered fault free and we really enjoy them.....i know I'd rather wait and get a perfect pc rather than get one rushed thru and then have to return it with faults. (now if i have to wait ages to get it, then have to return it with a fault i'll be properly pi**ed!
)
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Hi niklad i apologise for using you as an example, it's just in my mind there is a picture being painted in front of me and it doesn't look good and I am starting to lose faith and trust, to be honest I think the whole lead times and forum here in principal is a good idea but in reality can end up leaving the customer angry and disappointed and can backfire on pcs. Which in my case it is beginning to do.