RAM PROBLEM AND OVERHEATING NEW RECOIL 15.6

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wwwmagnottait

Bronze Level Poster
Hi,
I got a brand new Recoil 15.6 (specs in signature) last week. Licensed Windows 11 (purchased in the order) was already installed by you.
The drivers are all updated from Windows 11, so much so that on my user profile I have no drivers nor BIOS to download for my config, while for the Geforce 3080 video card I did a clean installation of new drivers downloaded from the Nvidia site.
INTRODUCTION: at start-up I have only the essential programs, the Control Center is set to OFFICE for normal work and GAMING for games \ benchmarks, energy saving on BALANCED in general and HIGH PERFORMANCE for gaming. The notebook has no other components around it that can overheat it, it is on the desk and it is free around, with no other nearby that could obstruct the side vents.

That said, I started doing some Benchmarking with 3dMark, and some problems started to arise, that is:

1) RAM: n first and foremost, as I was pointed out in the forum by @FerrariVie @SpyderTracks, my RAM ( 64GB RAM DDR4 SODIMM Corsair 2666 MH ), both from the results of 3dMark and from HWinfo (see attachment) it goes at 1333 mhz, that is the EXACT HALF of 2.666! How is it possible? Did they fail or is there some BIOS or settings problem?
1637575047385.png


2) TEMPERATURE: I tried to launch a game (Warzone Call of Duty). Apart from the fact that the fans start practically immediately and remain so throughout the game. However, on Warzone I have stable FPS at 100 FPS, with default graphics settings (I have not touched anything) and Control Center profile "GAME MODE". Here are the temperatures.
img_9939-1-jpg.30622


After about 20 minutes the GPU reaches 86 C.
Then I go to the benchmarks of 3dMark (TimeSpy) and here we have higher temperature peaks, with average temperature of 79C for the GPU and peaks of 94C for the GPU and 90C for the CPU.

Do you think these are normal temperatures?

3) PERFORMANCE: the aforementioned Benchmark has the result of 10.786 (Graphics Score 11.247 - CPU Score 8.755). Apart from that for a high end laptop like mine the general score seems really low...I'm at the level of a 3060 for notebooks, if not worse! i.e. the Valeon of @KriSta with a 3070 got 25.300 in Fire Strike while i got maximum 21.780! But in particular @FerrariVie on other topic pointed out that the CPU Score is particularly low and out of standard. Given the above (RAM and temperatures) I have to think that my notebook is a bit "loser" as components (I lost in the silicon lottery?!), Or is it some BIOS or settings problem ?!

I await advice from you and info from technical support to understand how to solve the situation ... having spent a lot of pennies, I'm clearly disappointed !:(

Thank you all!
 

KriSta

Silver Level Poster
Your TimeSpy score is quite close to mine though , not a huge margin between them . I`m running Windows 10 Pro so there could be differencies between the OS that makes the scores different .

 

wwwmagnottait

Bronze Level Poster
Your TimeSpy score is quite close to mine though , not a huge margin between them . I`m running Windows 10 Pro so there could be differencies between the OS that makes the scores different .

ehm...I've a RTX 3080 16GB...I really hope to have better results than a 3070, otherwise I would have saved up my money and got a model with a 3070 :)
 

KriSta

Silver Level Poster
ehm...I've a RTX 3080 16GB...I really hope to have better results than a 3070, otherwise I would have saved up my money and got a model with a 3070 :)
I agree and besides you run Windows 11 and me Windows 10 , your laptop seems to run quite a bit warmer than mine . At max fan my GPU seldom hit more than 78-80 degrees and often less than that . Also my CPU is usually hovering at 80 degrees , so they are not by any means running hot while gaming or benchmarking . Have you checked the fan curves in your Control Center ? Do they seem to be correct ? Also have you checked and adjusted the TGP settings for your RTX 3080 ?
 

wwwmagnottait

Bronze Level Poster
It is the power allowance setting for the GPU . You should have it in your Control Center , usually at the Performance icon .
I’ve never touched settings on Control Center, only switched thought Office and Game mode, the standard profiles...and never Tried the Power Mode
 

wwwmagnottait

Bronze Level Poster
UPDATE: concerning my RAM problem, I downloaded CPU-Z and this is The values for my RAM (665.1 MHz):
DBAB1F5E-8545-48B9-8ACA-C9BC90F8F592.jpeg


And it all seems weirder when I check my BIOS, displaying The following values:

53D583C0-F369-4CBF-9ADC-7D7428D500FA.jpeg

So...it seems that my BIOS displays my RAM with the correct mhz value of 2.667 MHz, while in Windows 11 my RAM runs at 665x2= 1330 MHz 🧐

I really do not understand what is my problem...hardware? Software? BIOS? It’s kinda mistery! Please help me to solve it! 😰😰😰
 
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FerrariVie

Super Star
It is the power allowance setting for the GPU . You should have it in your Control Center , usually at the Performance icon .
Since you also have a tongfang, could you please give him some examples of what should be changed on the control center? Do you know what is the TGP that should be used for the 3080 on this chassis?

3) PERFORMANCE: the aforementioned Benchmark has the result of 10.786 (Graphics Score 11.247 - CPU Score 8.755). Apart from that for a high end laptop like mine the general score seems really low...I'm at the level of a 3060 for notebooks, if not worse! i.e. the Valeon of @KriSta with a 3070 got 25.300 in Fire Strike while i got maximum 21.780! But in particular @FerrariVie on other topic pointed out that the CPU Score is particularly low and out of standard. Given the above (RAM and temperatures) I have to think that my notebook is a bit "loser" as components (I lost in the silicon lottery?!), Or is it some BIOS or settings problem ?!
You can't really compare your overall score and temperatures with @KriSta 's build as his CPU is from a different brand, so regarding performance his CPU is superior (IMO) and temperature management will be quite different as well, not to mention that on laptops it is the CPU temperature that has the bigger impact (even on the GPU temperature, since the heat pipes are shared between CPU and GPU).

But the GPU performance can be compared thogh, as your results should be better than his. But you need to sort out the RAM issues first, since I believe that this can be having an impact on your results, and then make final assumptions over temperatures and scores.

the Control Center is set to OFFICE for normal work and GAMING for games \ benchmarks, energy saving on BALANCED in general and HIGH PERFORMANCE for gaming. The notebook has no other components around it that can overheat it, it is on the desk and it is free around, with no other nearby that could obstruct the side vents.
Could you post a screen of that control center configuration? Just wanted to double-check if I understood this correctly.

Are you also using a cooling pad or at least a laptop stand that allows ventilation on the bottom? I would highly recommend a cooling pad with fans for builds like yours. Something like the below:


I'm not recommending the brand or specific models since I don't have them, it's just to give you an idea of what I'm talking about. The one I have is the below which is unavailable for a while now. It doesn't have a fan but my build is not as powerful, so it works just fine for me.

 
Last edited:

SpyderTracks

We love you Ukraine
UPDATE: concerning my RAM problem, I downloaded CPU-Z and this is The values for my RAM (665.1 MHz):
View attachment 30671

And it all seems weirder when I check my BIOS, displaying The following values:

View attachment 30672
So...it seems that my BIOS displays my RAM with the correct mhz value of 2.667 MHz, while in Windows 11 my RAM runs at 665x2= 1330 MHz 🧐

I really do not understand what is my problem...hardware? Software? BIOS? It’s kinda mistery! Please help me to solve it! 😰😰😰
We need to take this back to square one. Did you oorder with windows or without? Can you post your full specs?
 

wwwmagnottait

Bronze Level Poster
We need to take this back to square one. Did you oorder with windows or without? Can you post your full specs?

Hi @SpyderTracks, I ordered with Windows 11 Home 64 bit and my config is:
Notebook Recoil 15,6 - Intel® Core™ i7 11800H octa-core, 64GB RAM DDR4 SODIMM Corsair 2666 MHz, GPU GeForce RTX 3080 16 GB, SSD SAMSUNG 970 EVO PLUS M.2 500 GB + SSD M.2 NVMe PCIe da 2 TB INTEL® 670p, SO Win 11 Home 64 bit - Monitor LG 27GP850 UltraGear.

For more info, here u r the CPU-Z infos on my system:
1637663425749.png
1637663443061.png


I did also some test with AIDA64 (Trial), with energy on Maximum Performance, as it follows:
1637663548044.png


I hope it helps to give u a better idea on my specs...and help me to find a solution...since I wrote 2 days ago to PCSpecialist support, through my account, but they never answered me! :(
Many thanks again
 

wwwmagnottait

Bronze Level Poster
Since you also have a tongfang, could you please give him some examples of what should be changed on the control center? Do you know what is the TGP that should be used for the 3080 on this chassis?
ehm... @FerrariVie sorry no, I don't know the suggested TGP and dunno how to find it :( I can only display you what CPU-Z tell me:
1637663836327.png

You can't really compare your overall score and temperatures with @KriSta 's build as his CPU is from a different brand, so regarding performance his CPU is superior (IMO) and temperature management will be quite different as well, not to mention that on laptops it is the CPU temperature that has the bigger impact (even on the GPU temperature, since the heat pipes are shared between CPU and GPU).

But the GPU performance can be compared thogh, as your results should be better than his. But you need to sort out the RAM issues first, since I believe that this can be having an impact on your results, and then make final assumptions over temperatures and scores.


Could you post a screen of that control center configuration? Just wanted to double-check if I understood this correctly.
Here u r my control center options. Please note that:
- I never touched the settings of any of the pre-setted profiles (all default)
- With ALL profiles (Office, Game and Turbo) the RAM always go on 1333 MHz frequency (i.e. 665.1 x 2, checked with CPU-Z)
1637664069730.png


and the settings of Game Mode profile I use for benchmarks:
1637664286943.png
1637664307858.png
1637664344004.png

Are you also using a cooling pad or at least a laptop stand that allows ventilation on the bottom? I would highly recommend a cooling pad with fans for builds like yours. Something like the below:


I'm not recommending the brand or specific models since I don't have them, it's just to give you an idea of what I'm talking about. The one I have is the below which is unavailable for a while now. It doesn't have a fan but my build is not as powerful, so it works just fine for me.

I received today aCooler Master NotePa U2-Plus V2, but still not tryed...I'll do it in the afternoon and let u know if the temperatures will go better!

If u need more info do not hesitate...please check also my previous reply to @SpyderTracks with other info on my RAM.

Thanks again for all your support :D
 

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SpyderTracks

We love you Ukraine
Hi @SpyderTracks, I ordered with Windows 11 Home 64 bit and my config is:
Notebook Recoil 15,6 - Intel® Core™ i7 11800H octa-core, 64GB RAM DDR4 SODIMM Corsair 2666 MHz, GPU GeForce RTX 3080 16 GB, SSD SAMSUNG 970 EVO PLUS M.2 500 GB + SSD M.2 NVMe PCIe da 2 TB INTEL® 670p, SO Win 11 Home 64 bit - Monitor LG 27GP850 UltraGear.

For more info, here u r the CPU-Z infos on my system:
View attachment 30674 View attachment 30675

I did also some test with AIDA64 (Trial), with energy on Maximum Performance, as it follows:
View attachment 30676

I hope it helps to give u a better idea on my specs...and help me to find a solution...since I wrote 2 days ago to PCSpecialist support, through my account, but they never answered me! :(
Many thanks again
Could you post the full specs from the order page? Just a copy and paste please.
 

wwwmagnottait

Bronze Level Poster
Could you post the full specs from the order page? Just a copy and paste please.
Here u r! :)

Chassis & Display
Recoil Series: 15.6" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 11800H (2.3GHz, 4.6GHz Turbo)
Memory (RAM)
64GB Corsair 2666MHz SODIMM DDR4 (2 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 3080 - 16.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
1st M.2 SSD Drive
2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)
External DVD/BLU-RAY Drive
8x Slim USB 2.0 External DVD-RW
Memory Card Reader
Integrated SD Memory Card Reader
AC Adaptor
2 x 230W AC Adaptor
Power Cable
1 x 1 Metre European Power Cable (Kettle Lead)
Battery
Recoil Series Integrated 94WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX210 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language
PER-KEY RGB BACKLIT ITALIAN MECHANICAL KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
Italy/Italia - Italian Language
Windows Recovery Media
Windows 11 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Delivery
3 DAY DELIVERY TO ITALY
Build Time
FAST TRACK 5 WORKING DAY DISPATCH
Promotional Item
Get Guardians of the Galaxy with select GeForce RTX™ 30 Series GPUs
Welcome Book
PCSpecialist Welcome Book - Italy
 

KriSta

Silver Level Poster
The settings I`m using is shown in the screenshot below . As you can see i`ve enabled the full performance and power allowance for my GPU .

1637675544263.png
 

KriSta

Silver Level Poster
Mhhh I Guess that, if I copy this settings, my temperatures, already high on my system, will slyrocket to meltdown :(

I would also suggest in order to reduce the heat on your CPU , lower PL1 to 35w and set PL2 to 55watt . This will make the CPU to use up to 35 watt power nominal and 55 watt boost ( turbo ) as I`ve understood the settings . This will ge some room for enabling more power to the GPU without melting the laptop.
 

SpyderTracks

We love you Ukraine
I would also suggest in order to reduce the heat on your CPU , lower PL1 to 35w and set PL2 to 55watt . This will make the CPU to use up to 35 watt power nominal and 55 watt boost ( turbo ) as I`ve understood the settings . This will ge some room for enabling more power to the GPU without melting the laptop.
That's not a fix though, that's just nerfing performance. I would suggest you want to address the cooling issues rather than masking them.
 
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