The biggest disappointment Arrived today

[HMFC_Riley]

I really dont think its appauling at all tbh, if you have a limited edition card liek the 590 or 6990 which has a world limited stock and whos stock level is never more than a handful at any time throughout the entire UK, you cant expect those cards to come in.

Now of course, you might expect a company to then offer a replacement deal where you have two other powerhouse cards instead, the problem with this is
1/ There is probably a reason you went for the dual gpu over single gpu, power consumption, noise level etc
2/ Two single GPU cards is more expensive, by quite a lot.

I can understand that people get frustrated waiting, but my advice when buying a computer in future, do a bit of research into lead times of different components, I knwo that if one of my GTX 580s were to break I could get a replacement within a week, I use my PC for my work and I made a judgement call that lead times on a 590 are too great and if for soem reason it broke I couldnt afford to have my business wait around till a new one became available. I made my decision knowing the facts, tbh you should have done the same, and if you have, then you should accept the consequences.

Sounds a bit harsh probably, but at the end fo the day you are the one who should be goin to PCS and asking them about possible alternatives.

You didn't read what I said did you? They haven't even begun the process of looking at a replacement card yet and are giving me loads of talk about having to wait for CoolIT to pay them for damage before they'll source me another card. You don't find that poor?

I also didn't have a 590 or 6990. So again to make it clear... my RMA has taken 2 months and it has had sod all to do with GPU waiting times.

 

[Frenchy]

You didn't read what I said did you? They haven't even begun the process of looking at a replacement card yet and are giving me loads of talk about having to wait for CoolIT to pay them for damage before they'll source me another card. You don't find that poor?

I also didn't have a 590 or 6990. So again to make it clear... my RMA has taken 2 months and it has had sod all to do with GPU waiting times.

I still dont find that poor. If it was just the graphics card had gone bang by itself thats a simple case, however this is one warranty potentially covering some other part other than itself. This is something that PCS would have to wait for before sorting out a new part, unfortunately thats just the way thigns go.

I really dont see any fault of PCS here.

 

[HMFC_Riley]

So you could go without your PC for 2 months? As far as I'm concerned my warranty is with PC Specialist and as such I expected them to sort me out first and deal with the claims they may have had to make to Cool IT in their own time. A repair I can understand waiting on... Waiting for another company so their backs covered before they sort me out? Not really too impressed with that.

 

[Frenchy]

So you could go without your PC for 2 months? As far as I'm concerned my warranty is with PC Specialist and as such I expected them to sort me out first and deal with the claims they may have had to make to Cool IT in their own time. A repair I can understand waiting on... Waiting for another company so their backs covered before they sort me out? Not really too impressed with that.

Take ti up with them formally then, rather than complaining to everyone else on the forum, write them a letter, and write it to the manager of PCS. Instead your sat on the forum complaining about the situation to others.

As for the first question in ur post, I dont see how being able to go without has anything to do with the current topic. I dont know if i can go without a ferrari f40 but then that has nothing to do with why a company has to wait for a claim either.

 

[DanteWilhelm]

i couldn't go without my PC for a day, I would work as hard as I could to make sure I have my PC back that day.


One time I locked myself out of my own PC....that was embarrassing....

 

[Blakclaw]

Just bored waiting for my order to change status (8th working day, time is moving slower and slower).

I don't really understand why people are opting for the CoolIT ALC cooler, the titan seems to have almost identical heat dissipation ability - http://www.rwlabs.com/article.php?cat=&id=293&pagenumber=6

Obviously on top of that it's not a ticking water bomb. EDIT - And it's cheaper!

Like someone else said earlier "you only ever read the complaints" on the forum such as this and the success stories far outweigh the bad. Out of interest is it the cheaper or the more expensive CoolIT solution thats randomly exploding?

Now I'm off back to the order status page to press F5 for another few hours... It's like some sort of illness.

 

[tom_gr7]

I don't really understand why people are opting for the CoolIT ALC cooler, the titan seems to have almost identical heat dissipation ability - http://www.rwlabs.com/article.php?cat=&id=293&pagenumber=6

Obviously on top of that it's not a ticking water bomb. EDIT - And it's cheaper!

Nice link but.....
Firstly the coolit eco alc was not actually on the list. The coolit domino was, also the eco that is supplied now is the Coolit ECO 2.

Secondly that list was somewhat extensive, I very much doubt the accuracy of the results. There is no way that all these coolers were tested in the exact same conditions, if each cooler was placed on the same rig to test, it would take some time. Each cooler would not be tested on the same day, with the same weather conditions, same ambient temps, that would effect the temps even if slightly, therefore effecting the temps of the cpu.

 

[Blakclaw]

Nice link but.....
Firstly the coolit eco alc was not actually on the list. The coolit domino was, also the eco that is supplied now is the Coolit ECO 2.

Very true, but broadly speaking the results are comparable in a general "performance average" sense, it's not like the Fenrir runs woefully hot compared to the competition.

I was slightly worried about their method but helpfully the page right before it is devoted entirely to that: "Every single test takes place in a temperature controlled room of 23 degrees Celsius Ambient Temp with the help of two AC units placed diagonally inside the room. " So thats made me slightly more confident of their strategy, they even used the same thermal paste each time, consistent in my view, at least to the extent that it needs to be.

But most importantly, and I can only speak for myself, the thought of having a device like that buried deep in the heart of the PC... With the potential to break every single component, seems a risky strategy, I'm relatively new at this component choosing business so peace of mind is paramount.

 

[Frenchy]

Nice link but.....
Firstly the coolit eco alc was not actually on the list. The coolit domino was, also the eco that is supplied now is the Coolit ECO 2.

Secondly that list was somewhat extensive, I very much doubt the accuracy of the results. There is no way that all these coolers were tested in the exact same conditions, if each cooler was placed on the same rig to test, it would take some time. Each cooler would not be tested on the same day, with the same weather conditions, same ambient temps, that would effect the temps even if slightly, therefore effecting the temps of the cpu.

We have test rooms at work, these are monitored rooms which maintain the same conditions, conditions can be changed too. Making sure conditions are the same from test to test is not a problem.

Also for proper tests, making sure the same test bed is used is not a problem, time consuming yes, btu also accurate.

 

[tom_gr7]

I was slightly worried about their method but helpfully the page right before it is devoted entirely to that: "Every single test takes place in a temperature controlled room of 23 degrees Celsius Ambient Temp with the help of two AC units placed diagonally inside the room.

lol I guess I missed that page.

@frenchy lol I never even thought of the idea they might have test rooms.

I have the coolit ECO 1. It is very good cooler, space saving and keeps good airflow through the case. But it is getting more worrying hearing about the leaks and small explosions (clear exaggeration) of the liquid coolers, I know I'm covered by warranty, and we don't hear about all the coolers that have no problems. But it seems (from reading posts on here) that when it does pop, it's normally when the pc is not particularly doing anything stressful.

I can't decide if its worth spending 40 quid to get a air cooler and swap out the eco, Just in case it does happen to my pc. (touch wood) Also I don't want to be without a GPU/other components while pcs claim the money back from coolit.

 

[BillG]

If PC Specialists have such a problem with getting graphic cards such as GTX590 or RADEON HD6990, perhaps it would be a good idea to inform customers about this when they choose their graphic card? It's not a customer's fault that graphic card or any other computer hardware included with bought PC was faulty, but he's the one endling up without the money and computer. It also should be PC Specialist duty to let the customer know what are his options when he RMA's his product...

 

[Frenchy]

If PC Specialists have such a problem with getting graphic cards such as GTX590 or RADEON HD6990, perhaps it would be a good idea to inform customers about this when they choose their graphic card? It's not a customer's fault that graphic card or any other computer hardware included with bought PC was faulty, but he's the one endling up without the money and computer. It also should be PC Specialist duty to let the customer know what are his options when he RMA's his product...

This has been done, there is a message up when you select one of these cards now.

However I still maintain that when you buy somethingm, you should be doing the research beforehand.

 

[stespe]

I too am totally P****D off! YODAL (formally know as DHL) are the most pathetic excuse for a delivery service that I have ever had the misfortune to come across.
Having waited 21 days(inclusive of weekends), I was pleased to finally receive an email from PCspecialists on 7/9/11 that my order had been dispatched and would arrive the next day. Great!.. finally getting my overclocked i7 processor/ Radeon 6970 2gb, rig to go with my new 3 monitor(viewsonic vp2365-LED) eyefinity set up.
Checked online the next day: It had been transported overnight from Leeds and had arrived at the depot at Maidstone the next morning and had in turn been sent out for delivery to my address in Rochester (20 mins drive away) - waited all day no delivery.
I contacted YODEL after again viewing the info on their inadaquately descriptive and misleading tracking service. They said ''It had been put on the wrong van and would be delivered today''...yeah you guessed it..... again no show!
Contacted Yodel again (This is when the lies started- if that hadn't already)
said 'they tried to deliver but nobody was in''
''Thats odd'' I said ''the wife had been waiting all day for the delivery''
''Oh no sorry'' they said ''it had been put on the wrong van'' (Cringed at the thought that my £1,740 gaming rig had been rattling around the kent countryside in the back of a transit van for 2 days)
"what again?" I said ''once is a mistake..twice is just plain negligent''
''Oh..(slight pause)..they must have mis-typed the information''
''Ok cut the excuses.. can you delliver first thing tomorrow?''
''I'm afraid we don't deliver on weekends..contact the sender to complain." (Don't worry I will)
So now the alleged delivery date is Monday, six days after dispatch..not bad for a next day delivery service! God only knows what state its going to be in, when or if it finally arrives.....

 

[kernowchris]

well, that made interesting reading. I have just ordered a gaming pc not shy of 2.4k.
Now, living in Penzance, and having ordered from pcs about 3 years ago, i was a bit cheesed off (put mildly for the moderators), when the pc arrived with a few connectors to the motherboard missing, this i think was due to the blue hard foam being shoved into the case before delivery at the packaging stage, so when i took it out the connections popped off. At the time, i was a total novice, and it was a bit scary to start fiddling with things i didnt understand. So, for a while i put up with a ton of bleeps coming from the pc everytime i turned it on.
Living at the mouldy toe of britain, i would like to know if Yodel actually deliver this far now, as before, the pc was delivered by yodel to another courier, so after reading this thread, i am freaking out over the possibility of 2 apes screwing up this blooming expensive piece of kit.
pcs? do yodel deliver to conrwall? is there a shortage of coolit ecos, resulting in a delay in processing orders?

anyway, good luck to the people who are waiting, i know i would go physically ballistic if my delivery guy messes things up; and a forum is only worth its salt if it allows good and bad opinions, otherwise its just a pcs love in, and that would be pretty lightweight.

 

[Frenchy]

well, that made interesting reading. I have just ordered a gaming pc not shy of 2.4k.
Now, living in Penzance, and having ordered from pcs about 3 years ago, i was a bit cheesed off (put mildly for the moderators), when the pc arrived with a few connectors to the motherboard missing, this i think was due to the blue hard foam being shoved into the case before delivery at the packaging stage, so when i took it out the connections popped off. At the time, i was a total novice, and it was a bit scary to start fiddling with things i didnt understand. So, for a while i put up with a ton of bleeps coming from the pc everytime i turned it on.
Living at the mouldy toe of britain, i would like to know if Yodel actually deliver this far now, as before, the pc was delivered by yodel to another courier, so after reading this thread, i am freaking out over the possibility of 2 apes screwing up this blooming expensive piece of kit.
pcs? do yodel deliver to conrwall? is there a shortage of coolit ecos, resulting in a delay in processing orders?

anyway, good luck to the people who are waiting, i know i would go physically ballistic if my delivery guy messes things up; and a forum is only worth its salt if it allows good and bad opinions, otherwise its just a pcs love in, and that would be pretty lightweight.

I think this post just serves as a reminder that people dont bother reading the good reviews and only ever take into account the bad. Your delivery will be fine, stop worrying. Theres been a handful of complaints amoung 1000's of PCS customers. From some figures I seem to remember reading PCS build around 80 computers a day (not entirely sure if thats correct). Thats roughly 20,800 PC's a year. Ive been on the forums since June and have seen possibly 4 bad deliveries, so thats 4 bad deliveries out of roughly 7000.

People really need to realise that actually the overwhealming majority are perfectly happy with their PC and the delivery service provided, myself included.

As for the question about Yodel delivering to cornwall, I dont know the answer, however, whoeever does deliver it im sure will be as careful delivering it as the people who delivered mine. As ive said in many posts before, there will always be idiots working for companies, theres idiots in most companies, it doesnt make the company as a whole bad though.

 

[DeadEyeDuk]

pcs? do yodel deliver to conrwall?

Yes, well mine was.

and a forum is only worth its salt if it allows good and bad opinions, otherwise its just a pcs love in, and that would be pretty lightweight.

Which is what this forum is. This thread wouldnt exist otherwise. Having people stick up for PCS and point out the flaw in only looking at a handful of complaints is not the same as a love in

As Frenchy said, dont worry about something that hasnt happened

 

[kernowchris]

i think you misunderstood my posting, sure...i am a tad worried but then anything of value delivered through the post is a worry in itself, this is not a reflection of the shop/company the item was bought from, not unless the packaging is poor. I only mention my previous order from pcs to illustrate that apart from being an expensive purchase for anyone, the pc is itself, a fragile beast with many delicate parts and connections, so even the removal of the inner packaging from the case can cause the odd cable to disconnect. It's just the nature of the beast.
regarding 'people don't read good reviews', i can assure you i've read loads of good reviews on this site which fills me with confidence, indeed, why would i come back and order another pc from pcs, if i didn't feel confident of their high standards? i've looked at utube reviews and articles/reviews of all the components of my chosen spec, so i would advise anyone to do the research, it's worth it for your own peace of mind and you learn alot too. Make an informed choice for all your parts.
I'd say to people read all reviews, good and bad.

 

[kernowchris]

i never said it was a love in did i? re-read the sentence.
as for the delivery, glad to hear your pc stayed with the single courier. If they cross the Tamar, they must surely get to penzance, thankyou.

 

[Frenchy]

I wasnt referring to PCS reviews, I was referring to Yodel reviews.

 

[Stappa]

IMO Yodel as said before a 'generally' OK(the same all all other delivery companies)99% of peeps are decent 1% are ******** Yodel delivered my PC fine??after the death of my OCZ SSD I RMA'd it on 25-08-11,PCS sent the replacment on the 09-09-11 after receiving the replacement from OCZ via Holland and I'm not sure how I feel about the time taken for me to get my new SSD???