The biggest disappointment Arrived today

[jastow]

You didn't read what I said did you? They haven't even begun the process of looking at a replacement card yet and are giving me loads of talk about having to wait for CoolIT to pay them for damage before they'll source me another card. You don't find that poor?

I also didn't have a 590 or 6990. So again to make it clear... my RMA has taken 2 months and it has had sod all to do with GPU waiting times.

I can understand, I would'nt expect to go into comet with a faulty TV and wait 2 months for a replacement for something that I bought recently, well I just hope when mine gets picked up on monday, it does not take that long.

I did not even get chance to plug mine in, due to the incompetence of yodel, so here hoping for a speedy return, though they have told me it has been put on priorty!

 

[UndeadJack]

Got to feel sorry but its just bad luck. I live in a very rural area with the local city (good ol' carlisle) with a smaller yodel depot. I have seen at least 5 different Yodel drivers that have thrown parcels at doors and drove off. But that's just them. I have had Yodel deliver my phone and my local driver is very nice (seems to be only 1 driver on my route)

 

[Frenchy]

I can understand, I would'nt expect to go into comet with a faulty TV and wait 2 months for a replacement for something that I bought recently, well I just hope when mine gets picked up on monday, it does not take that long.

I did not even get chance to plug mine in, due to the incompetence of yodel, so here hoping for a speedy return, though they have told me it has been put on priorty!

The difference being the TV is not a custom built PC with warranties comign from different companies. The TV is a single product, the PC is multiple components from several companies each with their own warranties. This is clear when you buy the PC.

 

[jastow]

The difference being the TV is not a custom built PC with warranties comign from different companies. The TV is a single product, the PC is multiple components from several companies each with their own warranties. This is clear when you buy the PC.

Still we are talking about one company who supplied the PC to the consumer, 2 months in anyone's eyes is too long regardless wether its a TV or even a PC, While we are on topic It would'nt hurt to sympathise with the guys who run into problems, rather than jumping on the "do the research before you buy" PCS are here to provide a service,not everyone is computer literate and know what is in short supply. In fact most ppl buy or custom build from hear say and like PCS stated........they are not perfect! Though judging from your posts you may think they are.

So give the guy a BREAK and just ease off the gas. I am sure anyone who spent a couple of K on a PC would be in the same state of mind, I woulds like to see what your reaction would be if you was in his shoes.

I think they call it empathy, and the TV was just an example, comet also sell PC's & laptops.

 

[DanteWilhelm]

Burnnnnnn

 

[Frenchy]

Still we are talking about one company who supplied the PC to the consumer, 2 months in anyone's eyes is too long regardless wether its a TV or even a PC, While we are on topic It would'nt hurt to sympathise with the guys who run into problems, rather than jumping on the "do the research before you buy" PCS are here to provide a service,not everyone is computer literate and know what is in short supply. In fact most ppl buy or custom build from hear say and like PCS stated........they are not perfect! Though judging from your posts you may think they are.

So give the guy a BREAK and just ease off the gas. I am sure anyone who spent a couple of K on a PC would be in the same state of mind, I woulds like to see what your reaction would be if you was in his shoes.

I think they call it empathy, and the TV was just an example, comet also sell PC's & laptops.

I never said I don't have sympathy. I dont care if someone has no prior experience with computers or has 20 years experience, when you buy a product, you do the research, its common sense to be quite honest.

PCS are here to provide a custom PC building service, building it to the spec you want, they are not here to do all the research for you on specific components, hence why people spend many many hours researching individual components. You do not need to be computer literate to find out if something is in short supply. If only PCS had a forum that someone could go on, start a thread and ask "hey, this is my build, are there any particular problems I may face with any of the components selected", oh wait, thats right, there is one.

As well as this forum there are many other computer forums, websites, blogs, magazines which have reviews regrading components.

PCS are not like comet and currys, comet and currys sell PC's, PCS sell custom PC's. There is a big difference with this, a custom PC is built using several components to suit your specification, these components are bought from several companies and used to build your PC. If there was a problem with a comet PC, one which I have not custom built, then yes I would be surprised if it didnt get replaced pretty rapidly, however as I have said before these are custom pc's and therefore it works in a different way.

If I was in his shoes, yes id be annoyed, of course I would, but I wouldn't go blaming it on PCS because at the end of the day it wont achieve anything, it isn't their fault. Getting annoyed at a company who has no control over what is happening is ridiculous and only serves to make the complainer sound more and more ridiculous. I have also never said that PCS were perfect, however, there are some people who come on here and have a go at PCS and say they are the worst company on the planet, because one bad thing happened (im not talking about this poster btw)

 

[DanteWilhelm]

it's hot in here.

on a better note my PC was dispatched today!

 

[jastow]

I never said I don't have sympathy. I dont care if someone has no prior experience with computers or has 20 years experience, when you buy a product, you do the research, its common sense to be quite honest.

PCS are here to provide a custom PC building service, building it to the spec you want, they are not here to do all the research for you on specific components, hence why people spend many many hours researching individual components. You do not need to be computer literate to find out if something is in short supply. If only PCS had a forum that someone could go on, start a thread and ask "hey, this is my build, are there any particular problems I may face with any of the components selected", oh wait, thats right, there is one.

As well as this forum there are many other computer forums, websites, blogs, magazines which have reviews regrading components.

PCS are not like comet and currys, comet and currys sell PC's, PCS sell custom PC's. There is a big difference with this, a custom PC is built using several components to suit your specification, these components are bought from several companies and used to build your PC. If there was a problem with a comet PC, one which I have not custom built, then yes I would be surprised if it didnt get replaced pretty rapidly, however as I have said before these are custom pc's and therefore it works in a different way.

If I was in his shoes, yes id be annoyed, of course I would, but I wouldn't go blaming it on PCS because at the end of the day it wont achieve anything, it isn't their fault. Getting annoyed at a company who has no control over what is happening is ridiculous and only serves to make the complainer sound more and more ridiculous. I have also never said that PCS were perfect, however, there are some people who come on here and have a go at PCS and say they are the worst company on the planet, because one bad thing happened (im not talking about this poster btw)

Forgive me for pointing it out but I am sure pre-built PC's are built using different components from different manufacturers, Or do dell create the intel chips now and do HP build nvidea GPU's. Wether is be custom built or Pre built. 2 months is too long in anyones eyes.

Like I stated PCS are here to provide a service like any other company dealing with consumers on a daily basis, and If I was waiting 2 months I would like to be compensated in some fashion. It is all about supply and demand and If I was running a business I would accomandate for such events, and usually the first port of call when something breaks is obviously the supplier of the product,which in this case is PCS,so hence why they got the brunt of this complain.

If you took the time to read this post by HMFC_Riley also

"You didn't read what I said did you? They haven't even begun the process of looking at a replacement card yet and are giving me loads of talk about having to wait for CoolIT to pay them for damage before they'll source me another card. You don't find that poor?

I also didn't have a 590 or 6990. So again to make it clear... my RMA has taken 2 months and it has had sod all to do with GPU waiting times."

So what are people to think, you would think they would just stump the bill and source the new GPU and get the PC out ASAP. Which ever way you paint this 2 months is way to long and if the guy above was to take it to Trading standards I am sure they would feel the same.

Consumer law states that:
When you buy an item from a trader (eg a shop or online shop) the law says the item must be:

Of satisfactory quality – last for the time you would expect it to and be free of any defects!!

I dont know the full extent of the problem but I do know what I have read.

I know every company has its problems and it seems this company also comes with problems, maybe it is just a question of re-structuring staff or maybe employing more staff to accomadate the long returns and like I stated rather than waiting till they get paid just honour the quarantee and get them shipped out asap.

I am in know way biased but I just think you take people who have a problem with PCS to personal in fact I think you can sometimes atagonise, I started the thread I saw how quick you was to jump and start with your Pro PCS talk. Rather than slating them try to comfort them in terms of expressing in a few words of wisdom .

In fact my PC got picked up today while we are on topic, this was the one that was damaged in transit and not packed properly inside the tower. Wouldnt mind but did not even get to plug it in I have been told it has been put as a priorty ,so fingers crossed. Or they will feel my wrath ....hahaha

 

[DeadEyeDuk]

I think the main problem with all of this thread has been that it is between Riley and PCS. Pretty much any of us that has commented dont know the facts, as only PCS will be in possession of all of them.

HOWEVER

It cannot be ignored that this kind of topic proves PCS have nothing to hide and are happy for a discusssion, good or bad, to continue as long as the name calling and hair pulling doesnt start

 

[Frenchy]

Forgive me for pointing it out but I am sure pre-built PC's are built using different components from different manufacturers, Or do dell create the intel chips now and do HP build nvidea GPU's. Wether is be custom built or Pre built. 2 months is too long in anyones eyes.

I never said they were made up of different parts, I pointed out that a pre built pc from PC world will be covered by its own kind of guarantee since it isnt a custom built PC, custom built PC's will have other klinds of guarantee attached to them because they are custom built and different for every customer. PCS are just the people who put it all together for you. The faulty part is not the build of the computer, it is the part in question which coolit need to replace. Once coolit have (I knwo they already have) replaced the part, they then need to sort out the claim for the GPU, there is nothing that PCS can do apart from wait.

Like I stated PCS are here to provide a service like any other company dealing with consumers on a daily basis, and If I was waiting 2 months I would like to be compensated in some fashion. It is all about supply and demand and If I was running a business I would accomandate for such events, and usually the first port of call when something breaks is obviously the supplier of the product,which in this case is PCS,so hence why they got the brunt of this complain.

Yes they provide a service to build a PC and they are by the sounds of it waiting for coolit to come back with the warranty info, they have been in contact with the customer, they have sent him back a working computer in the mean time, yes it may not bbe a fully working computer with the graphics card he originally had, but he has a working computer. I think this is extremely good service of PCS.

If you took the time to read this post by HMFC_Riley also

"You didn't read what I said did you? They haven't even begun the process of looking at a replacement card yet and are giving me loads of talk about having to wait for CoolIT to pay them for damage before they'll source me another card. You don't find that poor?

I also didn't have a 590 or 6990. So again to make it clear... my RMA has taken 2 months and it has had sod all to do with GPU waiting times."

So what are people to think, you would think they would just stump the bill and source the new GPU and get the PC out ASAP. Which ever way you paint this 2 months is way to long and if the guy above was to take it to Trading standards I am sure they would feel the same.

I did take the time to read his post, what makes you think I didn't ? As I said before, my opinion is that PCS shouldn't be the ones in the firing line, as far as I can see they are doing as much as they can to help.

Consumer law states that:
When you buy an item from a trader (eg a shop or online shop) the law says the item must be:

Of satisfactory quality – last for the time you would expect it to and be free of any defects!!

Yes I agree, and as we have stated multiple times in the thread, PCS have been trying to fix the problem, and they have sent out a working computer for the time being.

I know every company has its problems and it seems this company also comes with problems, maybe it is just a question of re-structuring staff or maybe employing more staff to accomadate the long returns and like I stated rather than waiting till they get paid just honour the quarantee and get them shipped out asap.

I dont see why waiting for a waranty payment from another company has anything to do with PCS staff structuring? Please explain if Ive missed the point.

I am in know way biased but I just think you take people who have a problem with PCS to personal in fact I think you can sometimes atagonise, I started the thread I saw how quick you was to jump and start with your Pro PCS talk. Rather than slating them try to comfort them in terms of expressing in a few words of wisdom .

Of course I dont, I just see too many people who complain everyday, im not suggesting anyone in this thread, but in general people complain far too much, and about things that will never get solved by winging. I jumped in to defend PCS because in my opinion it was not their problem, they have been dealing with the problem and as you have said have picked up your PC. The original problem was caused by a bad delivery, and as I also stated in an earlier post, normally the foam packing would be inside the case, which I said was possibly a mistake on PCS's part. I have never said, PCS is perfect and that they are 0% to blame for the bad state of your PC, I merely pointed out that the rough delivery was not due to PCS, the rough delivery was due to Yodel.

In fact my PC got picked up today while we are on topic, this was the one that was damaged in transit and not packed properly inside the tower. Wouldnt mind but did not even get to plug it in I have been told it has been put as a priorty ,so fingers crossed. Or they will feel my wrath ....hahaha

Fingers crossed.

 

[PCS]

I think it's time this thread was closed, it's gone deeper than expected. Thanks for everyone's comments - as always we'll try to improve our delivery and RMA procedures where possible.