The-DPD-Thread-Post-All-Comments-Here!

[pcman12]

Reading some of the stories about how DPD handle your delivery is worrying me.
I just hope they have not thrown it around with no care at all.
Hope it is fine and ready to use!

 

[vanthus]

You will hear those stories about any delivery company,PCS use to use yodel,then they had a poll about what one to use,DPD got the vote.But in reality I don't think it would make much difference what one they use,you will still get good and bad reports.

 

[thatjim]

Received my computer this morning and the case is damaged. It's superficial, but disappointing. I can only assume this has occurred during transit. So while the delivery process was excellent, always informed of progress and told a specific delivery time, the safety of the product was not as excellent.

I haven't booted the computer up yet, but all the components look fine. I will boot it up this evening after work and if there any issues it may have to go back. Hopefully this isn't the case.

 

[Rakk]

I haven't booted the computer up yet, but all the components look fine. I will boot it up this evening after work and if there any issues it may have to go back. Hopefully this isn't the case.

Even if it does work fine, you probably want to let PCS know (by phone or email) about the damage to the case, just so they have it on their records, in case you have to send it back for any other reason later on (RMA or upgrades).

 

[vanthus]

What Rakk said,plus take a pic of the case if possible and show it to PCS.

 

[Mango(MarkWright)]

Have PCS ever heard of a company called Royal Mail??

 

[crawoo145]

Having picked up my laptop on friday from the PC Specialist base, I'm not suprised some get damaged in transit the roads around there are terrible. I came over from manchester and it was certainly an experience haha. Not exactly silicon vallley. I left around 2.30 and the DPD delivery van passed me so I would say tey are just as good a service as any.

 

[DJB343]

Hey Guys,

This might be a bit of a unanswerable question .. but I'll ask anyway lol.

My new laptop is now awaiting dispatch, but due to unforeseen circumstances I've had to set a new despatch date - I've set it to despatch from Friday (23rd Nov) .... if they do in fact despatch on this day - would anyone know the chances of it being delivered for Monday ?


Thanks

 

[keynes]

It is usually next day delivery so you should get it on Monday if it is collected on Friday.

 

[DJB343]

Thanks for the reply.

Yeah seems logical...

Here's hoping they despatch on Friday - have a slight inkling that maybe only Saturday deliveries get despatched on Friday, but that's really just an assumption.

 

[jwa2626]

My DPD Review (PC to be delivered today):

Negative
I received a text just 15 minutes before the PC actually arrived which meant my parents couldn't get to my house on time. A 30 minute+ warning for the hour window would have been much appreciated.

Trying to actually speak to a human is almost impossible. The website says they will deliver tomorrow at any time between 7.30am and 7.30pm - that's a big ask to ask someone to 'sit in' for a 12 hours! (I'm a teacher so can't take day off). I also read that to pick the PC up from the depot I would have to wait until tomorrow after midday.

Positive

After finding a website (I'll post below for anyone else who may need it) which contains actual local phone numbers I was able to speak directly to the Newcastle depot almost immediately. They said I could pick up from the depot tonight. The man then rang the driver who has agreed to deliver to my house after 6pm tonight on his way home. What wonderful service! (well, as long as he shows up tonight!)

Bottom-line: The people at DPD are excellent; the automated premium phone numbers and actual lack of being able to speak to someone are abysmal.

Overall a (hopefully) very happy customer

 

[jwa2626]

From http://real-deal-blog.com/2011/11/14/dpd-geopost-telephone-numbers/


Customer Services: Dont ring 0845 930 0100 – Try: 0121 569 1390 or 0121 525 4065.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0113 292 5600- – Leeds depot. Also: 0113 292 5643.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01622 714606- – Maidstone depot. Also: 01622 714630 /643 /646.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0116 250 1606- – Leicester depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0141 305 3600- – Glasgow depot. Also: 0141 305 3643.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0161 956 5640- – Salford depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01745 357800- – Abergele depot. Also: 01745 357843.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01772 662600- – Preston depot. Also: 01772 662643 /646.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01933 414606- – Rushden depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01904 527606- – York depot. Also 01904 527643 & 01904 476606.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01733 842643- – Peterborough depot. Saville Road, Westwood, Peterborough, PE3 7PR. Also: 01733 842606 /646.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 023 8025 8600- – Southampton depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0115 977 7600- – Nottingham depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0161 777 4606- – Manchester depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 020 8498 8600- – Woodford Green depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01392 449600- – Exeter depot. Also: 01392 449643.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 020 8453 9500- – Park Royal depot.
Frogmore Industrial Est, Acton Lane, Acton, NW10 7NQ.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0191 402 5600- – Newcastle upon Tyne depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01582 470600- – Dunstable depot. Also: 01582 470606 /643.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01322 625600- – Dartford depot. Also: 01322 625643 /646.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01245 232056- – Chelmsford depot. Montrose House, Montrose Road, Dukes Park Ind Est, CM2 6TE.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01925 605600- – Warrington depot. Also: 01925 605606 /646 /647.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0118 923 2600- – Reading depot.
*DPD- – 0844 824 0505- 01- 313354043- Edinburgh depot.
*DPD- – 0844 824 0505- 01- 215002500- Edinburgh customer service.
*DPD- – 0844 824 0505- 0141 305 3643- – This is the Cambuslang branch at Glasgow.
*DPD- 0871 244 4442- 0844 824 0505- 020 8978 3843- – Park Royal/Acton Depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01792 704640- – Swansea depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01872 574643- – Truro (Goonhaven) depot. Also: 01872 574606 /642.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01452 727150- – Gloucester depot. Also: 01452 727193 /196.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01293 893646- – Crawley depot. Also: 01293 893647.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01635 812643- – Newbury depot. Also: 01635 812606.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 020 8243 3606- – Croydon depot. Also: 020 8243 3643.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01202 850300- – Bournemouth depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01228 829606- – Carlisle depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01698 811235- – Glasgow 2 depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0131 335 4000- – Edinburgh depot. Also: 0131 335 4043 /4045.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0117 941 5600- – Bristol depot. Also: 0117 941 5643.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01782 578646- – Stoke on Trent depot. Also: 01782 578605.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 020 7394 3926- – London Bridge depot. Mandela Way, London, SE1 5SE. Also: 020 7394 3949.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 020 7391 8643- – King’s Cross depot. Also: 020 7391 8606.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0114 257 2643- – Sheffield depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 020 8601 7643- – Wembley depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 029 2077 2600- – Cardiff depot. Also: 029 2077 2643.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01224 878686- – Aberdeen depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01842 855643- – Thetford depot. Also: 01842 855646.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 028 9044 9700- – Belfast depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01698 811235- – Glasgow 2 depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 020 8243 3641- – London South (Croydon) depot. Also 0208 243 3643.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 020 8978 3843- – Park Royal depot.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 01726 892600- – Roche, Cornwall depot.
*DPD (GEOPOST)- 0871 244 4442- 0844 824 0505- 01224 216143- – ABERDEEN DEPOT.
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 0191 402 5643- – Newcastle upon Tyne depot. (this is the number to ring for Newcastle)
*DPD (Geopost)- – 0844 824 0505- 0117 937 3474- – Yate Depot.
*DPD Crawley Depot (for Brighton & Hove)- – 0844 824 0505- 01293 893647
*DPD (Geopost)- 0871 244 4442- 0844 824 0505- 028 8772 9306- – OMAGH DEPOT.
*DPD (Geopost)- – 0844 824 0505- 01726 892643- – St Austell branch.

 

[Grimezy]

My DPD Review (PC to be delivered today):

Negative
I received a text just 15 minutes before the PC actually arrived which meant my parents couldn't get to my house on time. A 30 minute+ warning for the hour window would have been much appreciated.

Trying to actually speak to a human is almost impossible. The website says they will deliver tomorrow at any time between 7.30am and 7.30pm - that's a big ask to ask someone to 'sit in' for a 12 hours! (I'm a teacher so can't take day off). I also read that to pick the PC up from the depot I would have to wait until tomorrow after midday.

Positive

After finding a website (I'll post below for anyone else who may need it) which contains actual local phone numbers I was able to speak directly to the Newcastle depot almost immediately. They said I could pick up from the depot tonight. The man then rang the driver who has agreed to deliver to my house after 6pm tonight on his way home. What wonderful service! (well, as long as he shows up tonight!)

Bottom-line: The people at DPD are excellent; the automated premium phone numbers and actual lack of being able to speak to someone are abysmal.

Overall a (hopefully) very happy customer

I think you do find with courier companies now that it is impossible to talk to a person. Even if you want to send a package or something it's all done automated, probably just due to the sheer amount of phone traffic they must get.

As for your experience, I am shocked to hear about the short notice text, did they give you a very early time slot or was it during the day that they text? I received my text and email at like 7:30am on the day saying it would arrive between 9:23-10:23 and it turned up at about 10:40 according to my brother.

Glad to hear it seems to have worked out though It is quite annoying when you can't be there to collect the parcel due to work commitments as you want to personally inspect the condition of the parcel, etc before you sign for it. At least it should all be alright tonight!

 

[jwa2626]

Hi Grimezy,

My delivery slot was 8.22am-9.22am and I was text at 8.21am and emailed at 8.32am... Short notice indeed! (The 'delivery' happened at 8.46am)

If, as i expected, they had been in touch at 7.30am this wouldn't have resulted in a missed delivery.

 

[Corfate]

I think it's just abit of bad luck really. My laptop came back to me today, got a text and email at 8:53 saying my time slot was 11:33 - 12:33.

 

[stebro297]

In a way it's a shame re DPD as PCS said that this was THE reason that they can only deliver pc's to the countries listed.

I had to ship my pc to my mum, then ship it again to Prague via FedEx (was still worth it though).

A week later after being very happy with my new pc my boss asked me and a few other people to get the highest spec pc possible for 1000euros. I asked PCS and they said they can't do due to their courier. 20k/25k euros lost over a courier choice...

It's a bummer really cos i know a LOT of people taht now LOVE my pc and want one but won't cos they'll have to pay about an extra £140 to get it shipped here after going to a UK address.

 

[Grimezy]

In a way it's a shame re DPD as PCS said that this was THE reason that they can only deliver pc's to the countries listed.

I had to ship my pc to my mum, then ship it again to Prague via FedEx (was still worth it though).

A week later after being very happy with my new pc my boss asked me and a few other people to get the highest spec pc possible for 1000euros. I asked PCS and they said they can't do due to their courier. 20k/25k euros lost over a courier choice...

It's a bummer really cos i know a LOT of people taht now LOVE my pc and want one but won't cos they'll have to pay about an extra £140 to get it shipped here after going to a UK address.

It is a shame but you don't know how much money they could be potentially saving by using DPD instead of say FedEx. Plus DPD may have offered better terms in the contract compared to another company. It is a shame but perhaps PCS aren't ready to make that step to branch out to a large number of countries and maybe they're just trying to get their feet settled in the UK before they start looking in various European countries, etc. Build times are already long enough without adding more countries into the mix!

 

[stebro297]

It is a shame but you don't know how much money they could be potentially saving by using DPD instead of say FedEx. Plus DPD may have offered better terms in the contract compared to another company. It is a shame but perhaps PCS aren't ready to make that step to branch out to a large number of countries and maybe they're just trying to get their feet settled in the UK before they start looking in various European countries, etc. Build times are already long enough without adding more countries into the mix!

Haha, yeah i know what you mean, I was just being selfish really.

I'd LOVE for them to get big enough to do it though

GO PCS!

 

[Rangs]

I had a collection scheduled at my office address the day before yesterday for my RMA, the slot was 12 - 1 PM. No one showed up. When I rang PC Specialist they said that the DPD guy couldn't get in touch with me but he waited in front of the office. I didn't know the guy from DPD would just wait for 1 hr infront of my office, and I had absolutely no idea i was expected to wait in front of the office for 1 whole hour! He didn't call me either. So it got re-scheduled to the next day 3-4PM. Guess what, the guy doesnt show up. I call PC specialist, after waiting for a few mins on the call, PC Specialist relaised that the DPD guys will late by 30 mins. Finally someone showed up at 440pm. Puncuality and accuarcy is the most important aspects for any courier service!

 

[Skitch2]

Mine was dispatched to DPD this morning ( like real early ) so it should arrive tomorrow before 12! we shall see! ill be on that blower at 10 to 12 if it aint here!! lol