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There’s Minitool partition master/wizard of which the free version is enough, then there’s EaseUS partition manager (free & paid). My thoughts: I bought EaseUS & used it to extend the recovery partition but this added a drive letter to the system partition which took a lot of messing about to...

If I were in your position I would’ve returned the laptop immediately if it didn’t work from new. Perhaps explaining what the problems are here will give you some new insights into the fixes.

While off disconnect from the power supply, remove the battery & the CMOS battery & long press the power button to discharge any excess power then leave it for 5 minutes then return the batteries & plug the laptop back in & see if that improves things.

The most obvious question is to check whether the PC is still connected to the power supply & than the socket is switched on. If you remove the battery & just use the laptop plugged in does the it start? If not then the power brick may have failed; if it does then the battery may have failed.

If you check under the touchpad entry within settings is there any option to disable the touchpad when a mouse is connected?

What I did was create an image using Macrium onto an external drive, swapped the old boot drive with the ssd, booted with Macrium’s boot usb & recovered the image to the new drive. I’ve read too many stories of cloned drives not booting.

Glad the problem has been resolved. The last BIOS I flashed was for a HP running Vista.

Try booting from the Macrium Recovery USB again & choosing to repair boot files.

The message suggests the BIOS is being/has been flashed but has failed. However if no one has had access to the PC then this cannot be the case as a BIOS update doesn’t happen itself.

Which email client are you using? Outlook.com or the Outlook email client which is part of Office? Are you using any third party adblocker, antivirus &/or firewall or VPN software? Have you tried setting up the account using imap rather than pop? imap.virginmedia.com SSL yes Port 993...

If you click on the green light/top left hand corner does this turn the touchpad on? What about clicking one of the other corners?

Have you tried resetting the update components? Open cmd prompt/powershell with admin & enter: Net Stop bits Net Stop wuauserv Net Stop appidsvc Net Stop cryptsvc Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak Ren %Systemroot%\SoftwareDistribution\Download Download.bak Ren...

What is the exact error message? If it is that it failed in the safe boot phase then the PC may require a BIOS update. Have you tried resetting the update components? Open cmd prompt/powershell with admin & enter: Net Stop bits Net Stop wuauserv Net Stop appidsvc Net Stop cryptsvc Ren...

You’re welcome Spydertracks.

If that is your Windows key which you’ve posted under OS then please remove it. When did you last clean out the dust from the fans? Is the PC fully up to date with Windows updates & driver updates? Have you scanned the PC for malware using MalwareBytes free & AdwCleaner?

Hi & welcome. Unfortunately these forums are specifically for PC Specialist devices. As you have a Dell you would receive better support via a general Windows forum like TenForums: https://www.tenforums.com/, MajorGeeks forum: https://forums.majorgeeks.com/ or any other of your choice.

The PC/Laptop needs to have: TPM 2.0, Secure Boot, 64bit processor, quad core or better & an Generation 8 or better processor. Anything made this year should be compatible. Mine is Gen 6, i7 processor which isn’t supported at this time but passes all other requirements.

You should have the option to roll back under Windows updates.

You can also check the Intel website for drivers (use their driver & support assistant tool).

If it’s a PCSpecialist laptop then yes.